CD-Wow Order History

B

Brigadeer

Guest
Has anyone else logged on to Cd-Wow this morning and found their order history wiped out ???? Think i'll be making a phone call.....
 
G

graham.myers

Guest
yep mine is empty too. I ordered two discs yesterday :eek:

I've also noticed by 50p off link didn;t work either.

perhaps its a members database connection issue rather then just being lost. Sounds like the member db is down for maintenance maybe.

If this is so, then it would have been nice to put an advisory notice up - they already got the last posting dates advistory - thats been put up over night cos it was there yesterday.
 
S

Squirrel God

Guest
They went offline last night for some "essential maintenance work".

My order history is there and intact. I just checked it this minute.
 
D

DaveP

Guest
Just got this from their support desk:

"Thank you for contacting us, and sorry to hear you are having
difficulties using the site.

We have been experiencing a few technical difficulties that are
currently affecting a small proportion of our customers; although I can
assure you that our IT department are working intently in order to
rectify them as quickly as possible.

Your order history will be back soon.

Sorry for the trouble caused here - we do genuinely appreciate your
understanding and patience and sincerely hope it will not deter you from
using the site again in the future.


Kind regards,"

Which is nice! Well, better than some sites!

DaveP
 
R

ryonhill

Guest
Strange, they also sent me an order confirmation email a couple of days ago for an order that i made 2 months ago (and that i have already received as well!!)
 
S

Squirrel God

Guest
Originally posted by ryonhill
sent me an order confirmation letter
Letter?? :eek:

I got an email confirmation last night for an order I'd made last week. The email header confirms that the email was actually sent last week, but took a week to arrive in my inbox.

Last week, I had wondered why I hadn't got an email confirmation of my order - just the WorldPay confirmation email. At least I can lay that little chestnut to rest now :rolleyes:
 
R

ryonhill

Guest
Sorry that should be email, not letter!

Have edited it.
 

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