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CD-Wow Order History

Discussion in 'Movie Forum' started by Brigadeer, Dec 5, 2002.

  1. Brigadeer

    Brigadeer
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    Has anyone else logged on to Cd-Wow this morning and found their order history wiped out ???? Think i'll be making a phone call.....
     
  2. graham.myers

    graham.myers
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    yep mine is empty too. I ordered two discs yesterday :eek:

    I've also noticed by 50p off link didn;t work either.

    perhaps its a members database connection issue rather then just being lost. Sounds like the member db is down for maintenance maybe.

    If this is so, then it would have been nice to put an advisory notice up - they already got the last posting dates advistory - thats been put up over night cos it was there yesterday.
     
  3. Squirrel God

    Squirrel God
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    They went offline last night for some "essential maintenance work".

    My order history is there and intact. I just checked it this minute.
     
  4. graham.myers

    graham.myers
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    yep my history is back now
     
  5. DaveP

    DaveP
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    Just got this from their support desk:

    "Thank you for contacting us, and sorry to hear you are having
    difficulties using the site.

    We have been experiencing a few technical difficulties that are
    currently affecting a small proportion of our customers; although I can
    assure you that our IT department are working intently in order to
    rectify them as quickly as possible.

    Your order history will be back soon.

    Sorry for the trouble caused here - we do genuinely appreciate your
    understanding and patience and sincerely hope it will not deter you from
    using the site again in the future.


    Kind regards,"

    Which is nice! Well, better than some sites!

    DaveP
     
  6. nutcase_1uk

    nutcase_1uk
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    I couldn't use the 50p voucher last night, but worked fine this eve. Never looked at order history.
     
  7. ryonhill

    ryonhill
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    Strange, they also sent me an order confirmation email a couple of days ago for an order that i made 2 months ago (and that i have already received as well!!)
     
  8. Squirrel God

    Squirrel God
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    Letter?? :eek:

    I got an email confirmation last night for an order I'd made last week. The email header confirms that the email was actually sent last week, but took a week to arrive in my inbox.

    Last week, I had wondered why I hadn't got an email confirmation of my order - just the WorldPay confirmation email. At least I can lay that little chestnut to rest now :rolleyes:
     
  9. ryonhill

    ryonhill
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    Sorry that should be email, not letter!

    Have edited it.
     

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