Question cctv- hikvision nvr and app connection issues

nickmcdoug

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hopefully someone can give me a little guidance with some issues I'm having with a hikvision nvr (ds-7732ni-e4/16p) and the hik connect app.

I've done a fair bit of reading up and just can't seem to work out what I'm missing.

the app works fine when on wifi to the network that the nvr is connected to but will not connect when on any other wifi or mobile network.
i have been into the router (bt homehub 5) and set up port forwarding but still cannot seem to get the app to connect, is there anything I'm missing?
 
Have you enabled "Platform Access" ? and are you using the standard Server ie. dev.hik-connect.com?
 
Lol.

Mine is the opposite!!!!

I can connect fine when using hik-connect (goes through HKV servers) but can't connect direct!!!!
 

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