Caution GT Electronics Dundee - Repair

Discussion in 'Xbox Forums' started by Andyuk911, Jan 24, 2008.

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  1. Andyuk911

    Andyuk911
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    I am not the only person having problems, but please think carefully before using the above company.

    http://www.gtelectronics.co.uk/

    Seemed to have stopped answering phone/emails and not returning consoles.

    :thumbsdow:(
     
  2. Jay

    Jay
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    That's funny they used to be very reliable....
     
  3. pepsi

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    Why don't you go in an ask/get/take your console back.?
     
  4. Andyuk911

    Andyuk911
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    I have and no joy ! ...I have been trying to get it back since Dec 3rd .. and now they have sent me somebody else XBox360( which also does not work)

    Anybody live in Dundee ?
     
  5. Andyuk911

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    Can you please pop to them for me ?

    I will pm my serial number and details
     
  6. WillyJohn

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    Have you tried trading standards?
     
  7. Andyuk911

    Andyuk911
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    Just started on the trading Standards ... I am going to report my Xbox as stolen to the police in the morning ...
     
  8. trooper1

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    I live in Dundee, I have been using GT since they started trading (also before but under a different name) and have never had any problems with the GT guys they are a great bunch.
     
  9. Andyuk911

    Andyuk911
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    Well, they seemed to have gone pear shaped ....:(
     
  10. Batch

    Batch
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    I'd also advise you avoid them, a few months ago i sent my console back to them. 2 weeks later i received a completely different console back which was damaged, several phone calls anda week later the console was picked up. Another week later another damaged console was delivered, this timethe disk tray wouldn't even open. More phone calls and this console is picked up and a week latere the exact same stll broken console delivered again!! So after phone call after phone call, and about 2 months after originally sending my console off i got a refund of the repair charge and £20 compensation. Useless!!
     
  11. catteeclan

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    I also am having probs with this lot so be warned.
    Dec 18th, Xbox 360 was sent to them for the E74 error code. Dec 20th had an email to say it had arrived, a few hours later another to say it was repaired and to pay the repair bill to have it returned next day. Payed bill within the hour. Gave it about a week so emailed and phoned them. No one answering the phone but kept trying anyway as you do. One of the emails got a response on the 2nd Jan asking for me to confirm my name and address which I did. 3rd Jan I got an email saying "thanks, we'll look into it". The misses gets involved and sends an email from her works addy and gets a reply. They told her the xbox was returned to them because we were not in to accept and will be redelivered on the Monday 14th. I had no "tried to deliver" ticket through the door and Monday the 14th came and went without an xbox.
    They now are not answering the phone (not that they ever did to me) or emails. They also tried to tell me that it with Amtrax, so I phoned the Dundee brach to find they had nothing to be delivered to my name or post code. I told them GT had blamed them for the loss of my Xbox. (a lie?) They've also removed the phone numbers from the web page?
    So they've got my sons, Andyuks and another as Andyuks got another.

    If they answered emails honestly there wouldn't be a prob but to stop responding just isn't on.
     
  12. trooper1

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    This is a direct number for them no 0845 crap.
    01382 206645.
    If any of you guys with problems would like someone to liason in person then I'd be happy to offer myself up for that.
     
  13. Andyuk911

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    That number is just has an answer machine on it saying that they don't answer anymore and see the website ..

    I have sent a pm to Pepsi ... but if you are near and can pop to them, then great. I suspect it is an empty location ...
     
  14. trooper1

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    Deffinately not an empty location, they are still there and working as I walked past today to check.
     
  15. Andyuk911

    Andyuk911
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    Ok Can you on my behalf enter the shop .. I will pm everything now - Thanks

    Andy
     
  16. trooper1

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    I'll certainly do whatever I can to help you out.
     
  17. catteeclan

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    Trooper your a star. They certainly won't be expecting anyone to come to the shop.
    Would you rather deal one at a time or hit them for two at the same time?
     
  18. trooper1

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    I never managed to get in Yesterday so will be there Monday AM.
    I will assess the situation with GT then and find out what's going on.
    If I have any joy with Andys' then I will be more than happy to help you out catteeclan.

    I will certainly keep this thread updated on my progress.
     
  19. Andyuk911

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    Ok Thanks, I will arrange to send the broken Xbox I have back to them on Wednesday, so they will have Thursday.

    Andy
     
  20. RottenFox

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    If you want to pass all your details onto me,i can certainly go in,and see whats what.
    i know them,and they are still trading,and i can look into the matter for you.
    they have been in business for years,under the name of Game-Tek,now GT Electronics.
    they are an ok bunch of guys,but i couldnt discuss business practises in a public forum.!
     
  21. Andyuk911

    Andyuk911
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    Trooper is going to pop in .. but thanks for the offer.

    GT seem to be hiding ... don't understand what is going on with them
     
  22. catteeclan

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    I also had some-one call in the shop. They were fobbed off with an incorrect traking No.
    They also got there (trading standards type) letter today and I've just had a phone call to say my sons Xbox will be delivered tomorrow so once again, fingers crossed and serial Nos at the ready.
     
  23. RottenFox

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    well,if it doesnt turn up,you would have to wait till wednesday to contact them,as i think they are closed on tuesdays.
     
  24. catteeclan

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    They were blaming Interlink this time. Yes they are closed on Tuesdays, Stephen said he was going to phone again on Wednesday Afternoon to make sure it's here.
    Thanks for you offers of help Trouper and Rottonfox.
    Fingers still crossed,
    David.
     
  25. trooper1

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    I was in Yesterday to help out with Andys problem, and they were expecting me. :confused: (Looks like they have a spy close by :rotfl: )
    He was very polite and explained why they are not answering calls right now, he also assured me he would sort out Andys 360.
     
  26. catteeclan

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    Well, I had a Xbox delivered today. It works other than the dvd not opening everytime. (ours wasn't a prob). Yep you've guess it, It ain't our xbox.

    Stephen from the shop said he'd be phoning tomorrow after 3 to check it arrived.. If they read this, I wonder if I get that call?

    Hey Andy, what was your serial number? And does rightous dev mean anything? (PPoE)
     
  27. Andyuk911

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    will pm
     
  28. catteeclan

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    Still waiting.
     
  29. Andyuk911

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    I think he phoned me instead .....

    Agreed to send me a working XBOX360 fingers crossed :thumbsup:
     
  30. Andyuk911

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    Just been notified of repair complete ... :smashin:

    hope it arrives back soon :clap:
     
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