I've been with Chaucer (just changed name to Geoffrey) for years and though not had much need to contact them, whenever I did I was always impressed with customer service. Just had the renewal quote and even though I've made no claims or change in circumstances, it's increased over £100. Now I know you don't take out insurance expecting to claim but I'm a bit old school and appreciate being dealt with courteously, even if it's unlikely I'll need to speak to anyone. Having said that I also don't want to get taken for a mug in the process! Are there any car insurers out there people have had positive experience of beyond the original policy setting up? After trawling through the usual compare and review sites it looks like the same story pretty much everywhere, happy people until there's a problem then things go South very quickly. If this is now the general scheme of things I might as well buy cheap and resign myself to difficulties in the unlikely event I have problems further down the line.