Yet more disappointment in my dealings with Sytner Mini (Oldbury) We part ex'd the wife's BMW towards an 18 month old Mini and signed all the docs etc on the 22nd May. On the day of agreeing the deal we had to leave a £250 deposit to secure the vehicle - I did challenge this at the time as we had already agreed all the finance/part ex values etc and was due to collect the car 4 days later but they insisted it was company policy and so we left £250 on a debit card which would be refunded after collecting the vehicle. We collected the car on the 26th and found several problems with the car within 48 hours of picking it, although these were finally resolved on Wednesday (10th)!! I've asked the salesman several times about the return of the deposit although he claims its with the finance department. He promised to CC us in to an e-mail he sends to the finance dept to authorise the refund which hasn't happened and for some reason seems to prefer to speak via e-mail than phone. I've just dropped him another e-mail regarding the deposit after speaking to him in person on Wednesday and him promising to chase this matter up but surprise surprise I've heard nothing!! Its now 21 days since we paid the deposit and 17 days since we picked up the car and we still don't have the deposit! Am I being unreasonable time wise or is it a pretty straight forward refund of my money that should be done in a day or two?? I'll pop down Monday but want a little advice before going down as I've tried to be patient so far! Thanks for any advice.