maxwell
Distinguished Member
- Joined
- Apr 27, 2008
- Messages
- 4,083
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More of an annoyance than anything, went to view a car yesterday price was £42k which is a tad over what I want to pay but for the right car I was willing to stretch that little bit.
However on arrival the car was nowhere to be seen and the salesman I had spoken to on the phone had gone home, I was informed by the garage owner that a test drive was not possible as the car was in the showroom and blocked in and he couldn't possibly get it out as he would have to move 2 other cars.
He did take me to it and it was very clean apart from the drivers seat which was filthy which I pointed out and he said "you can get some good leather cleaner in Halfords" I also pointed out that all the wheels were suffering from kerb rash and was told "you could easily get them refurbished"
Offered a crap price on my p/x and refused any discount on the price on account of the wheel damage (20 inch machined alloys so looking about £130 per wheel fo refurb) also told me to come back next week and he would see if he could find the paperwork for the car and maybe get it out of the showroom for a test drive.
Told him to foxtrot oscar and left, the way I see it if I am spending that sort of money I want it immaculate and want some excellent customer service.
On another note, last week my wife was looking at buying herself a nearly new BMW x3 and she had found 3 in stock at the local Car Supermarket so we went for a look, all were filthy inside and one had cigarette ash in the ashtray and the carpets, the salesman just said well we have over 1200 cars here so we can't clean them and then tried to sell us a professional valet for £1200 on top of the £20k price of the car, I said our local Romanian car wash does about 200 cars a day for a tenner each and maybe they should use them to at least make the cars they are selling look presentable at which point he just shrugged his shoulders and walked off.
On a positive note my wife found a X5 with a small local dealer at the right price that was immaculately cleaned inside and out and he couldn't do enough to ensure we were happy with it
However on arrival the car was nowhere to be seen and the salesman I had spoken to on the phone had gone home, I was informed by the garage owner that a test drive was not possible as the car was in the showroom and blocked in and he couldn't possibly get it out as he would have to move 2 other cars.
He did take me to it and it was very clean apart from the drivers seat which was filthy which I pointed out and he said "you can get some good leather cleaner in Halfords" I also pointed out that all the wheels were suffering from kerb rash and was told "you could easily get them refurbished"
Offered a crap price on my p/x and refused any discount on the price on account of the wheel damage (20 inch machined alloys so looking about £130 per wheel fo refurb) also told me to come back next week and he would see if he could find the paperwork for the car and maybe get it out of the showroom for a test drive.
Told him to foxtrot oscar and left, the way I see it if I am spending that sort of money I want it immaculate and want some excellent customer service.
On another note, last week my wife was looking at buying herself a nearly new BMW x3 and she had found 3 in stock at the local Car Supermarket so we went for a look, all were filthy inside and one had cigarette ash in the ashtray and the carpets, the salesman just said well we have over 1200 cars here so we can't clean them and then tried to sell us a professional valet for £1200 on top of the £20k price of the car, I said our local Romanian car wash does about 200 cars a day for a tenner each and maybe they should use them to at least make the cars they are selling look presentable at which point he just shrugged his shoulders and walked off.
On a positive note my wife found a X5 with a small local dealer at the right price that was immaculately cleaned inside and out and he couldn't do enough to ensure we were happy with it