About 45 years of dealings and experience. It's a personal viewpoint.
Why do you ask - do you have a different viewpoint?
Is that yet more banking PR, or can I believe it with a touch of scepticism?
Appeasing government: in as much as they represent the will of the people. The message is that we must be seen as open and honest in our dealings and compliant with all regulation and any additional scrutiny placed on us due to public mistrust.It would be expedient to be seen to be doing something - I really don't see how the consumer can vote with their feet as banking is a core aspect of modern life. Trust might be at an all time low but the public have little choice but to continue using banks.
Who are the banks trying to appease - the general public or the governments who represent them.?
PR or a sudden flourishing of conscience and responsibility.?
I am currently reading Jeremy Rifkin's recent book, The Zero Marginal Cost Society: The Internet of Things, the Collaborative Commons, and the Eclipse of Capitalism which has an interesting take on the future of capitalism
Might you offer a short précis .?
I've noticed that since new rules came out which made it easier to switch accounts from one bank to another the bank personnel seem more open and friendly. They have also dropped the in-ya-face selling techniques of house, car and personal insurance: "Are you fully covered?" and "Can I interest you in..." etc.
Apparently, when the new faster switching rules were introduced something like 600,000 account holders ditched their old long-term banks for better deals elsewhere.
No wonder the big banks are cleaning up their act.
I could tell you some horror stories about getting multiple decades-old systems to talk to one another to make that happen...
I could tell you some horror comments about the banking system passing between customers as they wait, standing forever in line, to be served.
Some big banks are shedding front-line staff by the thousand which is causing long customer queues because very few counters are open due to lack of staff.