Cant reedem xbox live Gold?

[yinujim]

As my 12 months live gold has finished I went and bought 12 months live on ebay which is from a genuine seller and entered the code on my xbox and I get this message:

'Can't redeem your code. Please try again.'

Even tried a 48 hour code curtersy of Kahled plus another one and it says:

'Can't redeem the code you entered. The code was either mistyped or is valid for a different site. Please try a different code.'

Xbox customer support is closed today.

What could be the problem

 

[bubs999]

Make sure you have definitely typed it in correctly, I have had this happen several times. Do it on the Xbox.com website and use the keyboard.

 

[yinujim]

Ive on typed in about 10 times even on the xbox.com website

 

[DarkEntity]

Code already been used or its a fake code. Phone MS and see.

 

[yinujim]

Phoned MS and I had to wait 10 minutes for someone to tell me they are going to excalatate this problem their there superior, and they gave me a reference number and they will call tomorow

 

[mr ooops]

has he given u a usa code and your redeeming it on a uk console? as theyve stopped that from working now

 

[ProphetRNG]

has he given u a usa code and your redeeming it on a uk console? as theyve stopped that from working now

You either have a US Code, or a New Subscription Only Code. Neither will work on your current Gamertag.

 

[Katana]

I too have had this problem when trying to redeem Microsoft points and the Bio Shock theme!
I`ve typed the code in several times on the PC and Xbox and all I get is 'Can't redeem your code. Please try again.'
I was on the phone to Microsoft for 45mins trying to sort it out. The helpline guy told me I was inputing the code wrong.When I tried to type the code in while he was on the phone he put the phone down on me!