thanks mate i tried manual record but it didnt work it asks for a pin and when you enter it it just says recording interupted (please wait). I think this is terrible that you cant record something that you have payed extra for.
Its letting me record tomorrows match but for some reason it wouldnt let me record the bolton spurs match. it kept saying this program cannot be recorded. Oh well i hope this was just a one off. Thanks for your help any way
I seem to remember lots of people saying they were unable to record PremPlus match last season - the problem being with a record now - preset records worked fine.
Has anybody got to the bottom of this? I've been unable to record any Prem Plus games or order them via the Sky box office, I normally have to ring up the box office to get the match started.
I NEED to be able to record the Villa game this Saturday and I do not trust the manual record that Sky have directed me to do (everything else they have suggested I have already tried). I suspect the issue is more related to some restriction or other on my viewing card, even though I am a Prem Plus subscriber.
I also have a season ticket and managed to record it - however I was flagged that 'if I were to start playback during recording, I would be charged at full price!' also that the recording would be automatically deleted at midnight on Monday! Is this the norm, btw I live in Ireland.
That was the very first thing that Sky told me to do (and how I'd try to book it as well), but it just comes up with the following message (wording might be a little off):
"Unable to record the programme please contact Sky customer services on our 0870 number)
The fix eventually worked for me.But like you i missed out on games until sky admited there was a info prob on my viewing card and sorted it. However for four months of incomplete prem plus they offered me the princley sum of 3 yes 3 euro compo.........unbelievable.
I seem to remember lots of people saying they were unable to record PremPlus match last season - the problem being with a record now - preset records worked fine.
Thats right, this not really a HD related issue, its related to the sky+ side of the box. My HD box, Sky+ 160 in another room, and a mates pace box all do this now and again with this, sky say just do a manual record.