JulianL
Established Member
My mum died in January last year and I inherited her old box. I finally got round to trying to use it as a replacement for my very old 160GB Sky+ box but I just can't get it to forget my late-mother's old viewing card. I've been on the phone to Sky and tried various:
1) Power-on with backup held down to update system software
2) Services / Settings / 0 / 0 / 1 / Select / System Reset
3) Services / Settings / 0 / 0 / 1 / Select / Sky+ Rebuild
4) Services / Settings / 0 / 0 / 1 / Select / New Install
After Sky told me that it was a box fault and there was nothing more that they could do I did a few more of the above on my own with no luck. The situation I'm left with right now is that I have the Freesat channels on the box, it still shows my late-mum's viewing card number even though my card is plugged in, and BBC1 and ITV are set to Northwest region (where my mum and dad lived) rather than London where my card is set up for.
I have a few thoughts on how to proceed and would appreciate any advice from experts:
1) When I do a "Services / Settings / 0 / 0 / 1 / Select / New Install" it tells me that the callback fails because a modem isn't connected. I've read elsewhere that this is the important part in pairing the new card to the box. I've checked the phone line and cable by plugging in a phone and making a call so everything is definitely live as far as the plug that goes into the Sky box is concerned. I suspect the modem in the box might be faulty but my only other hope is that the Telephone setup in the hidden setup menus shows the phone set as "TONE" and the dialing prefix as "1280". Tone is obviously right but is it possible that the dialing prefix is set wrong and making the box think that there is a modem fault? If so then what should I set it to? I'm on a domestic line with Sky Talk as my provider.
2) After my mum died I spent some time in the house and wanted the TV available so I called Sky to inform them of her death, cancelled her Sky subscription, and asked them to recode her viewing card for Freesat. I've read from other people trying to get second hand Sky boxes paired that if the previous subscription isn't cancelled properly then the box won't release the old card. Sky tell me that my mums card is definitely cancelled but is it possible that my request to use it for Freesat after my mum died is somehow still keeping her old card alive in some way? If so then what do I do to get the old card really cancelled?
Any other ideas? I don't want to go back to my old box because it has no HDMI output and the Scart connector on my new TV comes out of the back so I need to use HDMI to wall-mount it.
- Julian
1) Power-on with backup held down to update system software
2) Services / Settings / 0 / 0 / 1 / Select / System Reset
3) Services / Settings / 0 / 0 / 1 / Select / Sky+ Rebuild
4) Services / Settings / 0 / 0 / 1 / Select / New Install
After Sky told me that it was a box fault and there was nothing more that they could do I did a few more of the above on my own with no luck. The situation I'm left with right now is that I have the Freesat channels on the box, it still shows my late-mum's viewing card number even though my card is plugged in, and BBC1 and ITV are set to Northwest region (where my mum and dad lived) rather than London where my card is set up for.
I have a few thoughts on how to proceed and would appreciate any advice from experts:
1) When I do a "Services / Settings / 0 / 0 / 1 / Select / New Install" it tells me that the callback fails because a modem isn't connected. I've read elsewhere that this is the important part in pairing the new card to the box. I've checked the phone line and cable by plugging in a phone and making a call so everything is definitely live as far as the plug that goes into the Sky box is concerned. I suspect the modem in the box might be faulty but my only other hope is that the Telephone setup in the hidden setup menus shows the phone set as "TONE" and the dialing prefix as "1280". Tone is obviously right but is it possible that the dialing prefix is set wrong and making the box think that there is a modem fault? If so then what should I set it to? I'm on a domestic line with Sky Talk as my provider.
2) After my mum died I spent some time in the house and wanted the TV available so I called Sky to inform them of her death, cancelled her Sky subscription, and asked them to recode her viewing card for Freesat. I've read from other people trying to get second hand Sky boxes paired that if the previous subscription isn't cancelled properly then the box won't release the old card. Sky tell me that my mums card is definitely cancelled but is it possible that my request to use it for Freesat after my mum died is somehow still keeping her old card alive in some way? If so then what do I do to get the old card really cancelled?
Any other ideas? I don't want to go back to my old box because it has no HDMI output and the Scart connector on my new TV comes out of the back so I need to use HDMI to wall-mount it.
- Julian