Can't Add MS Points!!!

Discussion in 'Xbox Forums' started by Emale1999, Sep 10, 2007.

  1. Emale1999

    Emale1999
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    Hi

    I've been trying for over a week now to add MS Points but keep getting the same error message and code (Can't retrieve information from Xbox Live. Please try again later). I contacted Xbox Support and after trying to fob me off at first by saying they were having problems 'at the moment' upon which I said its been happening for over a week they suggested that it might be the NAT setting (which was on Moderate) that was to blame. Off I went and changed a setting on my router which I'd been using on the previous setting without any problems from day one (9 months ago) and found it changed the NAT setting to Open, tried adding Points still got the same error. Next I tried adding a new payment method, still no luck, and finally I tried deleting Marketplace Data then rebooting....guess what....I still got the same error. I'm at my wits end, nobody seems to be able to offer a solution, can anyone help???!!!!


    Thanks
     
  2. lovelldr

    lovelldr
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    try going to the ms xbox website and adding your points to your account through there, making sure you enter everything properly. It's easier when typing through a keyboard...
     
  3. Emale1999

    Emale1999
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    Hi

    This is the error message I get when I try to add points online instead of via the 360


    This action cannot be performed at this time. Please try again later. For more information, go to http://www.xbox.com/support


    Me = Head done in!
     
  4. lovelldr

    lovelldr
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    I have no idea, sorry. Haven't tried adding points myself. Hopefully someone here knows! I did have probs signing up to live though, where it wouldn't let me. Had similar message. Then after a while it worked?! Nothing changed...
     
  5. Baz80

    Baz80
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    Did that myself a couple of days ago turned out my credit card had expired so make sure your dates are correct and try again
     

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