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Question Canon 5D IV Advice

AMc

Distinguished Member
Panamoz are a "grey" importer. Plenty of people are happy to buy grey and Panamoz have a reasonable rep though I've never used them.
Your camera will come from somewhere outside the UK so there may be minor differences in what you receive vs. a UK model.
You're unlikely to get a Canon UK warranty so repairs or problems will go through Panamoz.
There may be VAT or duty things to deal with, do your research.
Search Results for Query: panamoz | AVForums
 

BobBob21

Prominent Member
Well, cant visit their site because our firewall blocks it as suspicious.

I can see the domain is owned by a person in Hong Kong, now there are some reputable companies from there, and there are some that aren't. Without seeing the site its hard to say what my gut feel is, are they open about being overseas or are they making you assume they are here etc.

Slightly concerning that almost everyone on Trustpilot that has reviewed them have only written that one review too (though they may push the service).

Your questions should also be around warranty and import taxes/duty. One reviewer stated they got not Canon warranty but the vendor offers its own warranty (but that probably isn't very enforceable)
 

henda1988

Established Member
Cheers for the help. I'll probably just go through Clifton or another established camera seller.
 

roll1later

Distinguished Member
Can't say I recall reading here or other forums of any issues with Panamoz, I think they've quite a good reputation and give, I think, a 3 year warranty to boot.
 

moses

Established Member
i have purchased many items from Panamoz, the service and delivery has been great, recently purchased the 5d mkiv and a couple of lenses all kit was delivered within 4 days and yes they offer a 3 year warranty.
 

BobBob21

Prominent Member
I think, a 3 year warranty to boot.
They do, in lieu of you having a Canon UK warranty. It is however THEIR warranty and so dependent on them still existing and meaning you are pursuing a Chinese company based in HK if you cannot agree with them if something is covered by their warranty or not.

Now naturally Canon UK could go bust too but the odds aren't as high and a UK based company is easier to pursue.

Not saying not to buy from them but its something that should be reflected in the price
 

John7

Prominent Member
Panamoz are a HK co., so grey import. They provide their own 3year warranty (untested).

I recently bought a Sony A7R2 and several lenses totaling over £4K and had no issues. The delivery was fast and tracked throughout. There were no additional charges, price paid was as advertised. I used PayPal for the protection and did extensive research on them before ordering.

I would have no hesitation using them again.
 

John7

Prominent Member
I would also recomment HDEW, a UK based grey importer.

Canon EOS 5D Mark IV 24-105 II Kit

Slightly more expensive than Panamoz but they have a UK shop and you get 1 year manufacturer warranty plus an extra 2 years from HDEW included.

I have used these before (my son has also) with no issues.
 

roll1later

Distinguished Member
They do, in lieu of you having a Canon UK warranty. It is however THEIR warranty and so dependent on them still existing and meaning you are pursuing a Chinese company based in HK if you cannot agree with them if something is covered by their warranty or not.

Now naturally Canon UK could go bust too but the odds aren't as high and a UK based company is easier to pursue.

Not saying not to buy from them but its something that should be reflected in the price

Yes I know it's their own warranty, I'm sure I've read that people who've had a claim it was fixed by an authorised Canon repairer and Panamoz settled the bill. This could possibly only account for the 1st year of the warranty then after that you may have to send to HK.

My main point though was that I can't recall of reading any issues from anyone who's purchased from them.
 

snerkler

Distinguished Member
I have seen nothing but glowing reports about Panamoz, both on here and loads on Talk Photography. I have also used them myself and cannot praise them enough. Also, everyone that has had a warranty claim has been highly satisfied, and it's actually been easier getting it sorted than trying to get it done with Canon or Nikon themselves (I myself had a nightmare with Nikon). Also worth noting is that it's a 3 year warranty vs 1 year offered by Canon and Nikon.

The only question is ethics as the only way that they can offer such low prices imo is to avoid paying full import duties and taxes, likewise for HDEW and Digital Rev. A £1200 saving and arguably better warranty is hard to ignore though ;)
 

henda1988

Established Member
I would also recomment HDEW, a UK based grey importer.

Canon EOS 5D Mark IV 24-105 II Kit

Slightly more expensive than Panamoz but they have a UK shop and you get 1 year manufacturer warranty plus an extra 2 years from HDEW included.

I have used these before (my son has also) with no issues.
Cheers for that. I appreciate the help. I've seen one on SO Cameras, but HDEW and Panamoz seem a good choice. I'll be buying in the next 2 weeks so thanks for the info
 

AMc

Distinguished Member
There is no way I would put a £2800 foreign purchase on a debit card - regardless of who I was paying. You have so little protection compared to a credit card.
When you buy with a credit card the card issuer is jointly liable for the transaction when you use a debit card once the money is paid the card issuer has no further responsibilities.
Worth reading up before you spend that kind of money.
 

henda1988

Established Member
There is no way I would put a £2800 foreign purchase on a debit card - regardless of who I was paying. You have so little protection compared to a credit card.
When you buy with a credit card the card issuer is jointly liable for the transaction when you use a debit card once the money is paid the card issuer has no further responsibilities.
Worth reading up before you spend that kind of money.
I'd probably be best going with HDEW since they're uk based.
 

henda1988

Established Member
I'd still use a credit card, even if I had to apply for one first. Up to you though!
I hate taking out any kind of credit, I might take the risk and just go with the PayPal protection. Or I might just end up going through Clifton. We'll see & I'll let you's know. Cheers for the help.
 

BT Bob

Distinguished Member
If you don't want credit, you can always pay it off straight away - worth it for the added protection, IMO (whoever you buy from).
You could also get a credit card with aa period of interest-free on purchases - why use all your money when you an use someone else's an nil extra cost?
 

BobBob21

Prominent Member
s75 means your credit card company is then sitting behind the 3 year warranty (and delivery and everything else)
S75 makes them jointly and severably liable.

It makes them equally liable. How much do you know about Hong Kong contract/consumer law? Yes your credit card protects you against them going bust but doesn't translate your rights to English law. If you've no rights there you've no rights against your card company
 

wysinawyg

Established Member
It makes them equally liable. How much do you know about Hong Kong contract/consumer law? Yes your credit card protects you against them going bust but doesn't translate your rights to English law. If you've no rights there you've no rights against your card company

Well I've only spent 6 months practising Hong Kong law as opposed to 17 or so in the UK so I'll agree a lot less than I do about UK law :)

But its definitely a fair point.

However, post October 2015 the issue has been mitigated a lot by the Consumer Rights Act. That gives you a whole raft of basic consumer protection as to fitness for purpose, unfair terms etc. and, unlike prior legislation, applies to sellers outside the UK as well as just those within the UK / EU.

Now that's likely to be not a lot of use against Panamoz as you'd need to take a judgement to Hong Kong to actually enforce it - but it massively shuts down the likely arguments a credit card provider could use. Its also important to bear in mind that you wouldn't actually go after a credit card provider in court - much easier to go to the Financial Ombudsman who are entitled to go beyond a strict reading of the law and are generally fairly pro-consumer.

Of course this isn't legal advice because I don't know you and your circumstances blah de blah and there is a risk that it all ends up more complicated than going against a manufacturers UK warranty - but I wouldn't personally have a concern about the warranty position from Panamoz if I was buying on a credit card (though it would be worth printing off a copy of their Ts&Cs so you can clearly demonstrate to a credit card company what you were buying).

It does still leave open the ethical question mentioned by snerkler though - not to mention that if everyone used them we wouldn't end up with any camera shops in the UK which would be a shame (though one I'm less fussed about after buying from Calumet partly for that reason and then being repeatedly messed around by them).
 

dave_bass5

Distinguished Member
Brought loads from Panamoz, inc a 5D4. No issues so far.
As far as their warranty goes, ive yet to try it out, but when i had a faulty Tamron lens a few years ago i got a full refund the moment they got the lens back (to the London address).

They have been around for a good few years. Im sure they are just as reliable as Jessops ;-)
 

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