Just wondered if anyone can give me a few pointers regarding the nightmare I have had trying to cancel my SKY contract
I am moving house so decided I would give Sky a call and see if I could negotiate for phone, broadband and TV as a package
Initially I was offered free broadband and phone for 12 months and told about free movies for two months (none of this 25% off for me!)
I pointed out that my biggest gripe was that I have a 250gb hard drive which meant that I was constantly having to delete programmes to free up room
I was then offered either a 500g box or 1tb box for the £49 deal which I though was ok, i pushed for free to no avail.
Anyway having agreed to go ahead I was then transferred from cancellations team to the house move team who then said that they couldn't honour the deal so put me back to cancellations but to a different adviser than I had spoken to earlier who then confirmed that the earlier deal was in the notes but he wouldnt do it
After then thinking just cancel I was then given a lecture by some litttle about how i should record SD rather than HD to save room on my existing box.
I have asked to speak to a supervisor who was to listen to the earlier call but lo and behold no return call from SKY
To top it off the person who refused the deal thought I had put the phone down and I heard him turn to a colleague (i assume) and say "just had a right pain in the arse on there"!
Anger doesn't describe my feeling towards SKY at the minute
Rant Over
I am moving house so decided I would give Sky a call and see if I could negotiate for phone, broadband and TV as a package
Initially I was offered free broadband and phone for 12 months and told about free movies for two months (none of this 25% off for me!)
I pointed out that my biggest gripe was that I have a 250gb hard drive which meant that I was constantly having to delete programmes to free up room
I was then offered either a 500g box or 1tb box for the £49 deal which I though was ok, i pushed for free to no avail.
Anyway having agreed to go ahead I was then transferred from cancellations team to the house move team who then said that they couldn't honour the deal so put me back to cancellations but to a different adviser than I had spoken to earlier who then confirmed that the earlier deal was in the notes but he wouldnt do it
After then thinking just cancel I was then given a lecture by some litttle about how i should record SD rather than HD to save room on my existing box.
I have asked to speak to a supervisor who was to listen to the earlier call but lo and behold no return call from SKY
To top it off the person who refused the deal thought I had put the phone down and I heard him turn to a colleague (i assume) and say "just had a right pain in the arse on there"!
Anger doesn't describe my feeling towards SKY at the minute
Rant Over
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