I just rang Sky, to cancel my account beacuse the half price package I had is coming to the end of its term. The guy on the end of the phone was useless he just literally said "Thats cancelled for you", no questions or offers made. Total joke.
I'm sure there will be a call back within the month but you've got to love the idea that when SKY do exactly what the caller wants without any hard sell or awkwardness they still generate bad blood
As we know the retention budget is not finite and it's allocation limits what each CS rep can offer and when they can offer it, if SKY gave everyone a deal that rang to cancel they would be out of business very quickly.
I think you should've said 'im thinking of leaving because im paying over my budget
BSkyB made £790 million PROFIT in the nine months to March 31! I should think retention deals arent going to hurt them too much when they are averaging over £87m per month profit.