Has anyone been successful? They don't provide a number. I tried their 08712 00 33 22 number, but was told that the cancellations department was closed at the weekend. How convenient for them. I have the monthly subscription. My machine's a Humax 9200T, and sometimes I can get the service, but mostly I can't. Numerous rescans etc. Two new viewing cards. I've given up now. Sent their London office an email regarding cancellation, but I don't expect a reply any time soon, but might be pleasantly surprised.