Cancelling HD channels problems

Discussion in 'Satellite TV, Sky TV & FreeSat' started by oasismark, Sep 11, 2007.

  1. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    :mad::mad::mad:

    Just called sky

    I've been with sky for over 10 years, I got a HD box from ebay 2 week ago, and signed up to the HD channels to have a look, knowing about the 30 day cooling of period.

    Just called to cancel the HD channels and told your are in a new 12 month contract.

    Explained it all, i wasn't told about the 12 month lock in period, all i got was write in to cancel.

    Ended up slamming the phone down. :mad:


    What's the deal here, can i cancel it or not, only signed up to HD channels 2 weeks ago?
     
  2. nickeddle

    nickeddle
    Active Member

    Joined:
    Feb 2, 2005
    Messages:
    352
    Products Owned:
    0
    Products Wanted:
    1
    Trophy Points:
    18
    Location:
    North Yorks Moors National Park
    Ratings:
    +10
    Yes you can,there is a 30 day period in which you can cancel.
    In any case you bought your box from e-bay not Sky, phone again and hope you dont get the same muppet.
     
  3. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    I knew it.

    Thanks

    I'll have to try again.
     
  4. waring192

    waring192
    Active Member

    Joined:
    Apr 26, 2006
    Messages:
    1,912
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Location:
    Cumbria
    Ratings:
    +180
    in the same boat as you, have to write in to cancel! :mad:
     
  5. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    I'm calling again today, no way am i writing in, there's a cooling off period where you can cancel over the phone.
     
  6. vinz420

    vinz420
    Active Member

    Joined:
    Jan 24, 2007
    Messages:
    1,124
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    Worthing, West Sussex
    Ratings:
    +66
    Towards the last pages of your Sky Subscriber User Agreement (which should've been supplied if you haven't got it), it clearly states that you can freely cancel your subscription within the first 30 days.
     
  7. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    Just to confirm before i head into battle again. :rolleyes:

    I've had Sky for over 10 years, so well out of original 12 month contract.

    I added the £10 a month HD channels approx 2 weeks ago and want to cancel.

    I'm within my rights to cancel, over the phone, the £10 a month HD subs?
     
  8. vinz420

    vinz420
    Active Member

    Joined:
    Jan 24, 2007
    Messages:
    1,124
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    51
    Location:
    Worthing, West Sussex
    Ratings:
    +66
    Yes you are. Speak to the customer service department, not the sales department.
     
  9. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    Ok

    Just called again, got the same answer.

    'Write in and see if you can get out of your 12 month contract'


    I WASN'T TOLD I WAS IN A 12 MONTH CONTRACT


    Arrgghhh!

    What's that bloody [email protected] email address?

    No way am i writing a letter.
     
  10. neilneil

    neilneil
    Active Member

    Joined:
    Jan 2, 2002
    Messages:
    720
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    28
    Ratings:
    +39
    They all do it, companies rely on apathy or forgetfulness that people won't write in to cancel.
    I was very annoyed that vodafone made me write in to cancel a contract mobile and switch to PAYG. As soon as I had sent them the letter giving them one months notice they were ringing me to try and get me not to cancel (3 times they offered me great new deals not to cancel). Of course they would accept my word verbally not to cancel. I told them to shove it and I am now saving about £10 a month not being on contract. (I am a light mobile phone user)

    -Neil
     
  11. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    Hypothetically..

    So what if i want to cancel my whole sky channels?

    Do they expect me to pay £10 a month for something i can't use?
     
  12. Bachstrad

    Bachstrad
    Well-known Member

    Joined:
    Sep 4, 2006
    Messages:
    4,077
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    106
    Location:
    Bristol
    Ratings:
    +262
    Hypothetically ....... Yes!

    Practically ............ Anybodies Guess!

    ATB

    Max
     
  13. charvelj

    charvelj
    Active Member

    Joined:
    Feb 24, 2006
    Messages:
    1,675
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    66
    Location:
    Bradford
    Ratings:
    +105
    I am going to be in the same boat as from next month. Sick to death of Skys poor customer service and apathy.

    I have the full package with multiroom, broadband & telephone with sky.
    What would happen to HD if I were to cancel the premium packages ?

    I am want to cancel the lot and being forewarned is to be forearmed. I would like to know every possible scenario.
     
  14. nigelbb

    nigelbb
    Well-known Member

    Joined:
    Apr 4, 2005
    Messages:
    5,309
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    103
    Ratings:
    +491
    No. This is the one way that you can cancel Sky HD before the 12 month minimum period is up. If you are an existing subscriber who has already passed the initial 12 month minimum subscription period then you can cancel all Sky subscriptions. Then immediately resubscribe but this time without the Sky HD subscription.
     
  15. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    Called again today (3rd time)

    Only to be met with the same answer. :thumbsdow

    So i've just written a letter explaining the situation and see what comes of it.

    So beware everyone, getting sky HD channels means you cannot remove em till after 12 months, and you cannot even cancel your original Sky contract even if your well over the initial 12 months. :mad::mad::mad:
     
  16. loz

    loz
    Well-known Member

    Joined:
    Jun 4, 2001
    Messages:
    13,062
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    136
    Ratings:
    +1,787
    Well whatever you are told when you phone, that last part isn't true, or at least never used to be.

    It isn't helped that Sky keep changing the wording of their T&C online (deliberately?).

    It used to say
    Current T&C state

    look at the printed HD T&C that came with your box (presume you still have them...)

    Mine says "each service must stay in force for its respective minimum term"

    there is no reference to a new Sky Digital subscription contract as part of the HD T&C, it mearly states you must have one. The Sky Digitial subscription is a different service (Sky digital, HD, Sky+, are all different services).

    As the quote implies above, you can end your sky digital subscription at any time provided that is out of its minimum term, and in so doing so, it cancels your HD sub.

    However, they are right in that you cannot cancel just HD within the minimum term (without paying the balance).

    So, if you want to cancel the lot you should be able to do so.
    And if you do, then rather than phoning up to cancel HD, phone up to cancel your digital subscription, then they shouldn't raise the 12 month red herring





    It also says very clearly you can cancel by writing, faxing, email or phone.
     
  17. oasismark

    oasismark
    Distinguished Member

    Joined:
    Jun 1, 2006
    Messages:
    13,679
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Sheffield
    Ratings:
    +3,714
    Unfortunatly i don't want to cancel the lot, as you need a subscription for the sky+ functions to work.

    I've wrote a letter explaining it and i'll see what happens.

    It's the fact that i was told wrong that riles me, if i was told i'd be locked into the HD channels for 12 month i'd not have added them.
     
  18. nigelbb

    nigelbb
    Well-known Member

    Joined:
    Apr 4, 2005
    Messages:
    5,309
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    103
    Ratings:
    +491
    Just cancel the whole lot then call back & subscribe to just the package that you want. Sky will love to have you back as a subscriber.
     
  19. Vonzack

    Vonzack
    Standard Member

    Joined:
    Jun 14, 2005
    Messages:
    127
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    18
    Location:
    Leeds
    Ratings:
    +2
    Ring viewer relations on 08702 40 3000 and explain what's happened.

    Worked for me when I cancelled my Sky HD and the muppet on the phone cancelled my broadband as well.
     

Share This Page

Loading...