Cancelled Sky

Toyyz

Banned
I cancelled my Sky contract a couple of weeks as i was paying just over £47 a month for sport that i rarely watched and the entertainment package.

I was surprised in how easy it was to cancel, no attempt to offer me a different deal.

I've not had a call back either yet. Anyone had a similar experience? If i was offered the entertainment package on a reduced price i would consider it but i guess Sky are not too fussed to lose me as their customer.
 

bingodisco

Active Member
They don't offer the entertainment package any more - the base pack is now called Sky Signature and includes all the usual entertainment channels plus box sets in SD. They might try and get you back with a deal on that at some point. Did you have Sky+ HD or Sky Q when you cancelled?
 

bingodisco

Active Member
They'll probably give you a discount if you come back and switch to Sky Q as they want to get rid of +HD completely. I wouldn't recommend it though, judging by the daily increases in people reporting sound drop-outs with the latest Sky Q box.
 

CaptainJames

Well-known Member
Yeah they want to get rid of Sky HD accounts, hence why they didn't seem bothered - they weren't bothered.
 

dts

Distinguished Member
Yeah they want to get rid of Sky HD accounts, hence why they didn't seem bothered - they weren't bothered.
Sky + HD is getting long in the tooth though,been out since 2006 so 15 years is a long time add to the fact that the hardware and software are probably being the limitations of the system...and probably not financially viable anymore...when I got sky Q in 2016 it was a bit of a mess and didn't feel complete...so I left and went back to my black sky +HD 2tb...it felt clunky in comparison but stuck with it because of the deal I got...got sky Q again last February and after three box changes I now have the v3 box with two mini boxes and its so much better then sky +HD...apart from the itv sound drop outs.
 

rs101

Member
Yeah they want to get rid of Sky HD accounts, hence why they didn't seem bothered - they weren't bothered.
They've still got customers running Sky+ (non HD) boxes. I don't think the box type makes that much difference, although they will offer deals to move to Q as they've found the average spent per customer increases once they're on that platform.
 

cuke2u

Well-known Member
Yeah we were on that old package, I rang them recently, as I wanted superfast fibre for the same monthly cost of £5 that we were paying for ordinary fibre and they repackaged everything and reduced our monthly cost by £20, including Netflix. New hub as well which is a fantastic piece of hardware. Stable and 21 devices on WiFi with no issues what so ever, my desktop the other end of the house is connecting at 800+Mbps...
 

bingodisco

Active Member
Yeah we were on that old package, I rang them recently, as I wanted superfast fibre for the same monthly cost of £5 that we were paying for ordinary fibre and they repackaged everything and reduced our monthly cost by £20, including Netflix. New hub as well which is a fantastic piece of hardware. Stable and 21 devices on WiFi with no issues what so ever, my desktop the other end of the house is connecting at 800+Mbps...
Do you mean 80 rather than 800Mbps??? That would be a helluva fibre connection if it was 800, especially when considering Sky’s Ultrafast Fibre package only averages 145Mbps...
The newer hub is definitely better than the old one. I get a solid 68-74Mbps on Superfast Fibre WiFi all over the house. I can’t say I’ve ever had a problem with Sky’s broadband in over 10 years of having it. It’s never dropped out, even when hammered with working from home for the past year.
 

CaptainJames

Well-known Member
I'm not with Sky Broadband, but I get a stronger wifi signal in my house from my neighbour's Sky than I do from my own Plusnet connection....
 

rpr

Active Member
I'm not with Sky Broadband, but I get a stronger wifi signal in my house from my neighbour's Sky than I do from my own Plusnet connection....
That'll be down to your router rather thn your broadband connection. I take it your using the supplied one?
 

CaptainJames

Well-known Member
That'll be down to your router rather thn your broadband connection. I take it your using the supplied one?
Yes, I know. The basic router supplied by Plusnet is a heap of junk, so after having it out with them , they replaced it with a ZyXEL unit which is a much better piece of kit. Well at least it works, although I still need a TP Link to cover the rear of the house.
 

rpr

Active Member
I don't use Plusnet kit on my Plusnet connection. Openreach modem and Asus router.
 

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