Cancellation/Upgrade Query for 02 Online

Discussion in 'Mobile Phones Forum' started by SuperOxford, Aug 21, 2006.

  1. SuperOxford

    SuperOxford
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    My phone is playing up so I called 02 to see if I was entitled to an upgrade. I can never remember when my contract expires. I have never had any problems with 02 and as the tariff suits me i just let things drift!

    On calling them for an upgrade they told me I would have to pay £160 for a N73 and £120 for a K800. I was also told that my contract expired on 6th July.

    Am I in a position to be able to cancel my contract with paying any cancellation charges as I am sure I can get these phones for free (well the K800 anyway!) if I take out a new contract. If I can pressure them with a cancellation then maybe they will give me a far better deal

    Any ideas??

    Thanks
     
  2. sjj84

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    If you're contract has reached the end of it's period then yes you can cancel without a fee, you just have to give a months notice I think. Depending on which contract you want will make the price for a new one different. The online tariffs are quite good, for either texts or messages, but the upgrade/purchase costs are quite high.
     
  3. SuperOxford

    SuperOxford
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    As my contract expired on 6th July and I have doen nothing about it then does it just renew itself automatically? If it has done that then wont I have to pay a cancellation fee?

    Did try to call O2 today but couldnt get through!
     
  4. lockers

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    If I remember correctly, I'm sure someone will say if I'm wrong!

    You will have initially signed up for a minimum period of 12 months and then after that time you are free to cancel at no charge to you, as long as you give 30 days notice. The contract rolls on in a 'as required state' to be cancelled by either party.

    It is only when you take an upgrade that you are actually committing yourself to another minimum of 12 months, at which point cancellation charges will apply if you decide to move elsewhere before this time is up.

    With regard to the prices you've been offered, always worth threatening to cancel. They will ask you why and you say that the charge of £120-160 is just laughable. At this point O2 used to say "we're terribly sorry, lets see what we can do for you". However, this situation is becoming increasingly rare from what I've heard. Still worth a try though, if all else fails, you can be on a new contract in 30 days!
     
  5. MarkusThatch

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    My contract is up with o2 soon so called them to discuss upgrade options (have had sony k750i for almost a year), but the phone I fancied they were only offering at 120 quid (the k800i !) So I got put through to cancellations and when I explained why I was cancelling they offered to knock 5 quid per month off my bill and knock 50 quid off the k800. Given how little I use the "3g" features and keep my bill pretty low I figured 10 quid for an upgrade aint bad althought I would've preferred a free upgrade as happened last year. Beggars can't be choosers or something!
     
  6. davethetekkie

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    Upgrades within O2 operate on an average monthly spend basis, and basically the better your tariff in the first place the less you get becasue it essentially means you don't have to pay as much month to month. For a £30 average monthly spend you'd be looking at a mid-range handset like a Sammy E780 or an SE W810i, newer units like the SE K800i or Sammy E900 are offered at a higher price... Essentially your handsets are subsidised by the network anyway, and you need to consider what you would pay as part of a pay-as-you-go in terms of both the talktime you get and the price of your handset, and even a £160 upgrade price is good in comparison... of course if you can get it as part of a new contract then you do need to mention this...
     
  7. jj81

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    When you are speaking to O2 about upgrades you need to get past the first line of agents before you will get a good deal, they will not offer dicount. The best way is to tell the agent who answers the phone that you have been speaking to their specialist team and been cut off, can they put you through? You should get through to someone who can offer you a better deal. Nowadays they tend to not give discount on the phone, but discount the line rental instead. I have succeeded in getting half price line rental for 12 months on an upgrade, £15/mth instead of £30. I have rarely exceeded my inclusive call allowance in the past 12 months. If you don't want to wait too long on the phone best to ring first thing in a morning.
     
  8. davethetekkie

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    On the contrary... our lowest service time is at around 2pm... then after half three it starts getting lively again... but mornings are fine too... :smashin:
     
  9. MarkusThatch

    MarkusThatch
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    Like I said before, upgrades couldn't give me a good deal so I talked to cancellations. Got a superb deal.:smashin:
     
  10. explicitlyrics

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    Out of interest, what deal were you given?
     
  11. MarkusThatch

    MarkusThatch
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    £14.99 for online50 deal. Plus k800i for £70.
     
  12. Tommy Angelo

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    Yesterday I was offered £15 a month and £70 for a K800i on Online 100, but already had a new 02 contract on the way and didnt want the hasstle. So I'm paying £25 a month and the phone was free.

    I phoned a second time to cancel after thinking about it and was offered the phone free of charge and normal rental.

    Always worth talking to cancelations a few times and saying you'll have a think, to see who gives you the best deal.

    Andrew
     

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