No, even if you did take a pic you cant see it but we did check the TV before it was taken.Do you have a picture of TV before it was taken? Preferably morning of.
Unfortunately unless they signed for it as undamaged I think you'll struggle.No, even if you did take a pic you cant see it but we did check the TV before it was taken.
I tend to agree with Jago - but I also tend not to give in with these CS type issues! When you say 'we' checked it - was that you and the pick up person? If so I take that as acceptance there was no damage.No, even if you did take a pic you cant see it but we did check the TV before it was taken.
When it was returned to me I inspected it, saw the scratch wrote on the service sheet damage to screen while the engineer was there and took a photo of the service sheet that the engineer took back.Unfortunately unless they signed for it as undamaged I think you'll struggle.
Yes We both checked the screen before it was taken and there was no damage.I tend to agree with Jago - but I also tend not to give in with these CS type issues! When you say 'we' checked it - was that you and the pick up person? If so I take that as acceptance there was no damage.
But if they damage it why should you pay the costs?On this theme.
Say I drive or take a train into town. Takes me 30 mins and costs train fare or parking charges plus petrol. not to mention my time to get to the store.
I buy the item get it home and it's faulty.
In theory, as they have supplied me a faulty product, and this is not my fault, and of course they are not going to drive round my place to replace it.
Should I be able to charge them for the costs to return this item for a replacement?
I know this is unrealistic in todays world, but could you technically?
And along the same lines, say I have paid for next day delivery and take a day off work, they don't deliver, so I have lost a days pay, so I should be able to charge them for my loss of earnings?
But if they damage it why should you pay the costs?
I think as others have said this is not the same thing so a little OT. IMO the answer is no to all questions. Buying a faulty product is not the same as what the OP describes. SOGA tells you and the seller what your rights are for what you describe. Loss of wages for waiting for things comes up often and I can't think of an occasion where it 'must' be covered by 'somebody'.Perhaps some misunderstanding regards what I meant.
I was just posing the concept that if you are sold something faulty and have to return it, at cost to you the customer.
Or an item is not delivered so you have lost wages as a customer.
Should the selling company reimburse your costs as you are the innocent party
So in my world at least you are pretty much there - that the damage occurred out of your ownership and control. The collector and the repairer and returner can argue who bears the cost - but I would say you have enough to say the damage occurred somewhere between it leaving your possession and returning. When exactly is not your concern.Yes We both checked the screen before it was taken and there was no damage.
They said its was unlikely, ie they believed it was not damaged under there care, they argue it was repaired under a controlled environment so could not be damaged. I wrote down on the service sheet damage to screen, I emailed them asking for a repair they said no so I emailed them again asking for a replacement they refused. wrote other email giving them 7 days to come up with a decision and any costs that I incur i will charge them plus any administrative costs.So in my world at least you are pretty much there - that the damage occurred out of your ownership and control. The collector and the repairer and returner can argue who bears the cost - but I would say you have enough to say the damage occurred somewhere between it leaving your possession and returning. When exactly is not your concern.
And based on what you have said I would do the same. No guarantee of a result of courseThey said its was unlikely, ie they believed it was not damaged under there care, they argue it was repaired under a controlled environment so could not be damaged. I wrote down on the service sheet damage to screen, I emailed them asking for a repair they said no so I emailed them again asking for a replacement they refused. wrote other email giving them 7 days to come up with a decision and any costs that I incur i will charge them plus any administrative costs.
Small claims court, is the last step.And based on what you have said I would do the same. No guarantee of a result of course