DJT75,
Have you tried telephoning British Airway's Refund Department, on:
0208-564-2111
They might be more helpful. If not, I got this from their website, which may offer some assistance:
How do I apply for a refund?
Since 1 December 2003 British Airways has been applying refund administration charges for all British Airways tickets refunded in the UK. These refund administration charges apply to all fares in all cabins.
Offline refunds:
For fully flexible tickets (i.e. a fully refundable ticket) the refund administration charge will be £15 per person, per ticket.
For semi- flexible tickets (i.e. a ticket which is refundable but penalties apply) the refund administration charge will be £30 per person, per ticket. However, if the ticket includes 1 fully flexible ticketed segment, the refund fee will be £15.
For restricted tickets (i.e. a ticket which is not refundable) where taxes only are refundable, the refund administration charge will be £30 per person, per ticket. However, if the ticket includes 1 fully flexible ticketed segment, the refund fee will be £15. This refund fee will be collected from any monies due to be refunded back to the customer from their ticket, dependant on the fare regulations, including taxes, fees and charges. However, if the refund amount due to the customer is less than the applicable refund administration charge then no refund will be due to the customer.
Online refunds:
For fully flexible tickets there is no charge.
For semi-flexible tickets or restricted tickets, where only the tax is due for refund, there will be a £15 charge per person.
Please note: Each fare type has conditions attached which may include it being restricted, non-upgradeable or non-refundable (taxes paid are refundable). Generally the lower the fare the more restrictions there will be, however as we sell numerous different fare types and combinations, we are unable to advise in the 'Your questions' section of this website just how much it might cost to change, upgrade or cancel your specific travel plans. Name changes are not permitted once tickets have been purchased.
How to apply for a refund:
If you have a paper ticket, and you are applying for a refund in one of the following instances, the address you need to return your ticket(s) to is below:
If you have a BA ticket which you no longer wish to travel on, for your own personal reasons:
In this situation, please be aware that your ticket might not be fully refundable and you may only receive a partial refund or a refund of just the taxes/fees/charges that were applied to your ticket.
British Airways PLC,
PO Box 365 Refunds,
HDA1 (R46)
Waterside
Harmondsworth
Middlesex UB7 OGB.
Telephone: 0208 564 2111 (opening hours 9:00am-Noon/1:30pm-3:30pm Mon-Thurs, 9:00am-Noon on Fridays).
Good Luck!
Pooch