Oldi
Prominent Member
- Joined
- Apr 29, 2002
- Messages
- 1,125
- Reaction score
- 62
- Points
- 340
During the conversation I had with Virgin retentions in February I was offered a second V6 box which I declined as was informed that we needed a visit from a technician to set it up at a cost of £35. I'm pretty certain they stated it didn't need a coax feed, just connecting to the network.
Recently, I received an email offering a second box following a review of the account, no charge or mention of a visit so thought I would take them up on it.
Box arrived today, connected to the network, firmware updated etc but fails to install due to S322 connection problem....
The call centre have booked a technician to check it out, claiming that it can connect via Wi-Fi but was a little vague as to whether it needs to be connected to the coax.
May I ask whether the V6 box can work without the coax please?
Recently, I received an email offering a second box following a review of the account, no charge or mention of a visit so thought I would take them up on it.
Box arrived today, connected to the network, firmware updated etc but fails to install due to S322 connection problem....
The call centre have booked a technician to check it out, claiming that it can connect via Wi-Fi but was a little vague as to whether it needs to be connected to the coax.
May I ask whether the V6 box can work without the coax please?