Hi all
hope someone can offer some advice.
Ive been an amazon customer for many years and also a prime customer.
Late last year I ordered quite a few items for my pet who was ill. Sadly we had to put the dog down and as I had not used any of the items bought (2 dog leads in 2 sizes as I didn’t know which one would fit her and some vitamins) I returned the items as I obviously had no use for them anymore. Hadn’t even taken the leads out of the packaging. All was fine, I returned the items and got a refund.
during lockdown I started crafting so obviously bought lots of items from amazon. These were advertised as prime items but once I went through checkout they were from third party sellers and sent via Royal Mail tracked. These did not arrive and on amazon the big button of ‘click for refund now’ was on the order so I obviously got my refund. I waited for a while to do this to see if it would turn up as there is a problem in my local area of lots of posties off sick with COVID so we were only getting sporadic post. I also found out at this time that one of my local posties was held at knifepoint and his Royal Mail van was stolen (my items could have possibly been in there)
I then reordered all the items that I did not receive and they’ve been dispatched again with Royal Mail and I got tracking info.
AGAIN these items have not turned up! I’ve spoken to my local sorting office and they admitted there was a backlog and they are working through it but there was no packages there under my name/address.
went back to my orders on amazon and saw the ‘your package is running Late it may be lost’ message and another big button with request refund now.
Obviously I clicked on it and then immediately got an email stating they were unable to create a refund.
Any ideas on what I can do? I probably can’t do a chargeback as I used my amazon credit card to pay for the items.
All this stress over some buttons, key rings and ribbon! Lol
Any advice would be greatly appreciated
hope someone can offer some advice.
Ive been an amazon customer for many years and also a prime customer.
Late last year I ordered quite a few items for my pet who was ill. Sadly we had to put the dog down and as I had not used any of the items bought (2 dog leads in 2 sizes as I didn’t know which one would fit her and some vitamins) I returned the items as I obviously had no use for them anymore. Hadn’t even taken the leads out of the packaging. All was fine, I returned the items and got a refund.
during lockdown I started crafting so obviously bought lots of items from amazon. These were advertised as prime items but once I went through checkout they were from third party sellers and sent via Royal Mail tracked. These did not arrive and on amazon the big button of ‘click for refund now’ was on the order so I obviously got my refund. I waited for a while to do this to see if it would turn up as there is a problem in my local area of lots of posties off sick with COVID so we were only getting sporadic post. I also found out at this time that one of my local posties was held at knifepoint and his Royal Mail van was stolen (my items could have possibly been in there)
I then reordered all the items that I did not receive and they’ve been dispatched again with Royal Mail and I got tracking info.
AGAIN these items have not turned up! I’ve spoken to my local sorting office and they admitted there was a backlog and they are working through it but there was no packages there under my name/address.
went back to my orders on amazon and saw the ‘your package is running Late it may be lost’ message and another big button with request refund now.
Obviously I clicked on it and then immediately got an email stating they were unable to create a refund.
Any ideas on what I can do? I probably can’t do a chargeback as I used my amazon credit card to pay for the items.
All this stress over some buttons, key rings and ribbon! Lol
Any advice would be greatly appreciated