nheather
Outstanding Member
I ordered a camera for my daughters birthday from camerabox.co.uk - big mistake, I should have read the reviews first
Camerabox Ltd www.camerabox.co.uk Reviews of 2010 & 2011 | Compare ratings at Review Centre
but I didn't so no point crying over what I should have done.
The short version is that they sent me the wrong camera. I returned it the same day as requested by Special Delivery at a cost of £7.00 which I was assured would be refunded. The camera was returned unused and still sealed.
On it's return (which camerbox acknowledged) they still had stock of the correct camera. But instead of using it to correct their error they delayed and sold the stock to other customers. Subsequently the camera went out of stock and still is.
Without saying too much, I am experiencing the same level of service as many who have written on reviewcentre. I am met with rude, evasive and obstructive customer services. There is no concern and they act as if they are the ones inconvenienced not me. They are treating my case in the same way as a faulty return rather than a order which has yet to be fulfilled. This means that I have to deal with the repairs department rather than customer service but the company rules are that I am not allowed to talk to the repairs department - just emails, which they mostly ignore.
I have been told of several restock dates, all of which have come and gone without success and it now feels like they haven't got a clue when (or if) there will be a restock and are just fobbing me off.
They have still not refunded my refund postage which doesn't bode well.
They are very keen at every opportunity, to state that under DSR they have 30 days to make a refund. But many reports on ReviewCentre suggest that they flaunt the DSR and take many months to refund.
So I am now considering my options. They seem to be
(i) Wait an unspecified time for the camera to be replaced and my postage to be refunded
(ii) Cancel the order and demand a refund for the camera and my return postage.
(iii) Raise a dispute with PayPal, which I would expect would get my camera refunded but would risk throwing away my postage refund.
(iv) Raise a dispute with VISA and get the charges reversed. Again this would probably mean throwing away my return postage.
So that you have the values in perspective
Camera Price = £124.99
Return Postage Incurred = £7.00
So what would you do?
Cheers,
Nigel
Camerabox Ltd www.camerabox.co.uk Reviews of 2010 & 2011 | Compare ratings at Review Centre
but I didn't so no point crying over what I should have done.
The short version is that they sent me the wrong camera. I returned it the same day as requested by Special Delivery at a cost of £7.00 which I was assured would be refunded. The camera was returned unused and still sealed.
On it's return (which camerbox acknowledged) they still had stock of the correct camera. But instead of using it to correct their error they delayed and sold the stock to other customers. Subsequently the camera went out of stock and still is.
Without saying too much, I am experiencing the same level of service as many who have written on reviewcentre. I am met with rude, evasive and obstructive customer services. There is no concern and they act as if they are the ones inconvenienced not me. They are treating my case in the same way as a faulty return rather than a order which has yet to be fulfilled. This means that I have to deal with the repairs department rather than customer service but the company rules are that I am not allowed to talk to the repairs department - just emails, which they mostly ignore.
I have been told of several restock dates, all of which have come and gone without success and it now feels like they haven't got a clue when (or if) there will be a restock and are just fobbing me off.
They have still not refunded my refund postage which doesn't bode well.
They are very keen at every opportunity, to state that under DSR they have 30 days to make a refund. But many reports on ReviewCentre suggest that they flaunt the DSR and take many months to refund.
So I am now considering my options. They seem to be
(i) Wait an unspecified time for the camera to be replaced and my postage to be refunded
(ii) Cancel the order and demand a refund for the camera and my return postage.
(iii) Raise a dispute with PayPal, which I would expect would get my camera refunded but would risk throwing away my postage refund.
(iv) Raise a dispute with VISA and get the charges reversed. Again this would probably mean throwing away my return postage.
So that you have the values in perspective
Camera Price = £124.99
Return Postage Incurred = £7.00
So what would you do?
Cheers,
Nigel
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