Haizum74
Established Member
Not surprised in the slightest that the fraudster has an account he's using at Natwest.
Their security when opening new accounts is laughable and their Fraud Team are a bunch of monkeys. You can open an online account with them using only a name and address and they'll give you a £50 overdraft you can use immediatly!
I've just spent 10 months getting two fraudulent accounts opened in my name closed and it took numerous letters and a couple of "the Banking Ombudsman is going to here about this" calls to get the matter sorted.
Just one point which I would imagine you have done already but you can only complain to the Ombudsman after you have sent in a complaint with the bank and they have 'resolved' it and you are still unhappy with the outcome.