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Calling All Orange Network Users....Some Opinions Please

Discussion in 'Mobile Phones Forum' started by EmissarY, Nov 15, 2004.

  1. EmissarY

    EmissarY
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    Hi all,

    I have just bee offered a great deal on a P910i on the Orange network. The only thing is, I've never been with em before, I have always been t-mobile, as most of my friends are also so it made sense. Now I find t-mob cust services quite good and the fact that you can call em from your mobile at anytime during the day up to 10pm, without it costing you your extra minutes, is a huge plus point. However, given that signals on Orange and t-mob are much of a muchness, can any of you Orange customers give me some insights to the net as a whole:

    1.) If I ring orange cust services, does it come out of my minutes?

    2.) Are their cust services helpful?


    Thanx for any input.

    EmissarY.

    :beer:
     
  2. cameraman

    cameraman
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    The customer service is free. I can see one big advantage with Orange,the unused minutes can carry to next month.
     
  3. EmissarY

    EmissarY
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    thank you cameraman, its sounding good so far....I just called t-mob ealier to see if they would match the offer, but alas they would not, my so called high value custom (to quote a member of the cancellations team) to them is actually not so high after all. And I've been with em for 4+ years now....

    Oh well.
     
  4. Cerbera

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    Orange have been great to me, I got a great deal on P910i from them last week, there customer service has always been good for me. Coverage too has always been fine. I left for a year as I couldn't get the phone I wanted at the time but came back as soon as that year was up. Glad I did ! :smashin:
     
  5. Mylo

    Mylo
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    As above no complaints at all with orange. Many years painfree use and customer service are always happy and helpfull :thumbsup:
     
  6. dej23

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    EmissarY. what offer did Orange give to you, as I'm thinking from moving to Orange from t-mobile
     
  7. cwoj

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    i have to admit i found orange customer services rubbish :(
     
  8. tima27

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    Orange are *****e but will seem great after being with T-Mobile, formerly one 2 none !
     
  9. Matt Horne

    Matt Horne
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    Tmobile were awful.. orange were very good... only went to 3 for a the cheapo deals.
     
  10. hwharton

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    Orange cus ser are also 24/7, bonus for when you get home drunk and need a chat!
     
  11. woody67

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    I don't know what the big deal is with references to customer services being rubbish. I've been with Orange since 1996 and I have needed to call them less than 10 times - 5 of which related to my Nokia 706 in (IIRC) 1997.

    I've been with O2 for other family members' phones since 2001, and have called them once a year for an upgrade.

    A works Vodaphone has needed 1 call in the past 2 1/2 years.

    Essentially you can get all the info you need from forums or uk.telecoms.mobile, and when you phone up CS you either speak to the operator or escalate the call to get any problem sorted.

    However I do know of people who phone up for the slightest excuse and who will argue untill blue in the face over nothing - and then say how crap the CS person was.

    So choosing a provider based on the CS seems a bit pointless.

    I've also had no problems with coverage with the 3 providers mentioned - but that may not apply where you are or for where you travel to.
     
  12. EmissarY

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    Thank you all for taking the time to reply to my post, I believe customer service for any type of product is an essential part of the life cycle of said product and enables us to get our moneys worth and satisfaction out of a product. Being in a customer services environment myself for my job, I know first hand what its like to have customers ranting and raving, but I always try my best to HELP them, because its never a job that should be taken personally. Anyhoo before I stray from my point, I have found t-mob customer services to be quite helpful at times but equally unhelpful, particularly when it comes time for you to get an upgrade, in fact I believe that unless you are a heavy business user, no telecoms company gives a toss.

    But my main concern was that if I rung customer services that it DID NOT come out of my free minutes, 02 and vodafone are both guilty of this and I think that is completely wrong to take your minutes for what is essentially a call to sort out a problem.

    But the fact that Orange do not enforce this policy is a great plus in their favour. I have a cousin and my manager both on orange who have had bad experiences, but equally good ones too, and I have decided to go for it with them. I view this as new start and am quite hopeful. Besides they know how to attract customers, t-mobs curretn contracts are pants, and they are frequently trying to tie customers into 18 month contracts, which I think is ridiculous and greedy.

    But each to their own.

    Once again thanx to all for your input.

    Emissary.
     
  13. waz2004

    waz2004
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    I am with T-mobile. Never had any problems with coverage and CS. My contract is for renewal at end of this month. Normally i cancel the contract and join T-mobile again with a newer phone and a better tarrif. Have done this in the past 4 years. Won't bother this time because

    1. they have started charging for itemised billing

    2. the only good deals to be had if you went on a 18month contract

    have decided to go to orange who are proving 200+200 mins for the same amount.
     
  14. DRGL

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    I've been with T Mobile for the last 4 years and never had a problem. Just changed to Orange because they have the Samsung D500 which i want. Customers services? Must have phoned them 3 times in 4 years! And T Mobiles minutes roll over on my tarriff(old one 2 one)I did contact Orange with some questions about "joining us" but as yet they have not replied! Hardly good service for a new customer.I think most networks are the same now..................
     
  15. Seth Gecko

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    I can honestly say I think I've used everyone :)

    O2's price plans are IMO the most expensive and the customer service on the phone is an absolute nightmare.

    Orange can have network issues and I've had some of the most amazing technical help calls ever that I wonder if the people think logic is another name for guessing. Also so far the only network to rip into the 3 network by stating that "customer services are in Bangladesh so are hard to understand"

    T-Mobile customer services have always been pretty good and generally helpful - no obvious network issues. Only had one real arguement with them and it was resolved very quickly and to my satisfaction (Meaning I never gave an inch!)

    3 network has no obvious problems for voice calls as they "piggy back" on to the O2 network when not in a 3G network. They did however manage to screw my bill up for 6 months by overcharging - never going back to them !

    Vodafone have reasonable coverage - they have been known to have some interesting blank spots while I've used them. Have been to hell and back for them overcharging me to the tune of £150 even when the system had me on the right talk plan and again the technical support have issues (Had an answerphone issue they said couldn't happen and wasn't possible - despite one of their staff seeing it first hand and telling them it was happening).

    Virgin, although PAYG, I have set up a direct debit with them. The network coverage is generally fine and their technical support haven't been a problem either. They have been very helpful - although I have only had an upgrade phone offer from them once - which is a shame.

    That's my £1.50 worth (I'm not cheap :laugh:) it may or may not help!
     
  16. spocktra

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    Orange have always been OK with me but a word of warning.If you take orange care to insure your phone read terms very carefully as they have a few nasty suprises if it gets stolen.Also not the best network for upgrading.
     
  17. carlymart

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    here are my thorghts on the main 4 networks (i do not include 3 or virgin as i have not been with them and would be unfair to judge them with out experance)

    t mobile very unhelpfull i had a problem with no sevice they stated that it was the phone as there system told them there was a signel in the area ( i was in an flat open area and with in 1/2 mile of there transmiter)
    i had the phone checked out it was fine also tried an other phone and the problem was still there
    got out of the contract early

    Vodaphone very costly and too me 3 weeks to get my Pack Number other than that thay were fine

    Orange (i worked for them and was happy)
    when i left working for them i gave up my phone with them but went back very quickly much better service then Tmobile
    I would Recormend orange to any body also the price match Vodaphone T mobile and O2 tariffs

    O2 with them at the moment and just upgraded good customer service costs ok

    now the only to networks i would go to are o2 and orange
     
  18. SILVERBACK

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    been with orange about 10 years and have had no problems with them what so ever.i have used other networks but only on pay as you go and if thats there level of customer service(02 voda tmob) i will never be leaving orange.always found them helpfull and they usually answer calls quite quickly unless your wanting to disconnect :nono: lol.

    i also love the fact insurance is 5 pound a month and they charge £15 on top for a claim and you get the phone next day,unlike the rest who charge a fortune for excess and then are in no rush what so ever to repair and get it back to you(3 friends of mine have had terrible times with voda and 02) after being charged so much.the only MAJOR gripe i have is the way they tinker with phones as do the others its just that orange like to mess about a lot more than most with the phones firmware.i had a hell of a time getting the newest firmware for my p900 back in the bad old days when the bluetooth did what it wanted and wouldnt connect 90% of the time.id say go with orange imho :smashin:

    p.s im not sure but i couldnt upgrade my firmware myself on the sony website so you might wanna ask orange wether you have the option with the p910.if the phone is with orange as orange have messed around with it and sony dont like it.you might have to use a orange centre to upgrade the firmware.
     
  19. simon100

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    I have used Orange and O2. Orange for many years, leaving them for the 12 months it took me to get a Z600 from O2. Now back with Orange. A much nicer firm, good support, apart from with my SPV which is another story entirely, and better web site.
    However Orange still sim lock their phones, which is no problem if you stay with them or the person you hand it to when you get your new one is with Orange, but a pain if you want to change network. I understand that Orange will unlock the phone at the end of the contract, or you can, of course, pay to get it unlocked in a number of ways before the contract ends.
    They have also changed a number of settings on my SE K700i, which I am not happy about and am chasing their technical bods about. That is not solely an Orange trait though.
     
  20. lead

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    One of the most important considerations of mobile phone ownership is the cost of calling other mobiles, primarily other networks. Whereas calls to Orange Customer Services may be 'free' and not come out of your monthly allowance, you (hopefully) won't be calling OCS as often as your friends and that is were the costs will sky-rocket.

    If they're all on different networks to you, you may find your inclusive minutes run out and the charges will be very high.
     

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