Dodgexander
Moderator
- Joined
- May 29, 2007
- Messages
- 28,677
- Solutions
- 1
- Reaction score
- 9,001
- Points
- 5,389
- Age
- 37
- Location
- United States and United Kingdom
I am currently in touch with Panasonic regarding the inability for the Panasonic DX902(2016) to display HLG information correctly in the iPlayer app. The live UHD trial includes HLG but it will only send colour information to the TV, not engage the TV in full-brightness HDR mode like it should.
So I am looking for some feedback from users, not only of the DX902, but of other Panasonic TVs too, to try and ascertain differences in iPlayer app versions and to get an idea of which TVs are currently working and which not.
Should hopefully give us a better idea of whether we expect our TV to work for the world cup in UHD and HLG since the BBC have decided to remove most Panasonic models from their compatibility list.
I urge you to contact Panasonic if your TV is not displaying the trial correctly. eg if its doing the same as with my DX902 and only showing better colours, not putting the TV into full HDR mode. Panasonic rarely answer their contact forms and its a pain to go through to contact them this way. You can contact Panasonic to complain here: [email protected] - the more people we have complain, the better chance we have for the world cup to work.
I am also in touch with the BBC, so any information you provide could be useful for them too.
I need two photos from you, one from the system information page within the iPlayer application.
And one from the menu of the TVs picture settings whilst playing back the trial.
Here are the steps:
Photo 1 - System Information from iPlayer app
Hopefully collecting this info will be of use
As you can see from my final picture, it's easy to tell the TV is not reading the HLG data correctly. Whilst the TV is receiving rec2020 which indicates its working with more saturated HDR colours, its hasn't put its backlight on full which means its not entering the correct HDR mode like it should do.
If your display shows backlight 100 and rec.2020 colour remaster here it means its correctly displaying HLG HDR and should mean it hopefully works for the World Cup.
Thanks for any time anyone can take capturing these two images. I know many people purchased their TVs on the proviso HLG HDR would be supported and frankly it's been a farce so far trying to get help from the BBC or Panasonic. The latest compatibility list from the BBC is frankly a poor joke, not including the entire Panasonic 2016 and 2017 range: BBC iPlayer Help - Can I watch the World Cup live in Ultra HD on my connected TV?
Please mention your TV model number in your reply.
I have also included a poll for people to answer and please do contact Panasonic if you have the problem.
So I am looking for some feedback from users, not only of the DX902, but of other Panasonic TVs too, to try and ascertain differences in iPlayer app versions and to get an idea of which TVs are currently working and which not.
Should hopefully give us a better idea of whether we expect our TV to work for the world cup in UHD and HLG since the BBC have decided to remove most Panasonic models from their compatibility list.
I urge you to contact Panasonic if your TV is not displaying the trial correctly. eg if its doing the same as with my DX902 and only showing better colours, not putting the TV into full HDR mode. Panasonic rarely answer their contact forms and its a pain to go through to contact them this way. You can contact Panasonic to complain here: [email protected] - the more people we have complain, the better chance we have for the world cup to work.
I am also in touch with the BBC, so any information you provide could be useful for them too.
I need two photos from you, one from the system information page within the iPlayer application.
And one from the menu of the TVs picture settings whilst playing back the trial.
Here are the steps:
Photo 1 - System Information from iPlayer app
- Open the iPlayer app and head to settings (top right)
- Switch iPlayer to beta (you will need to restart the app). If you already have beta ticked, skip this step.
- Go back to the settings menu and go to settings and help.
- Go to Help.
- Go to System Information.
- Take photo of the settings to upload here. It should look similar to this:
- In the settings, visit the section "Try new features of iPlayer beta"
- Make sure iPlayer BETA is still ticked and press "Play UHD test loop"
- If you have done everything correct a video should show simulating a live premier league football game between West Brom and Southampton. Wait a few seconds and then open up your TVs menu to see picture settings. The second photo should be like my settings below.
Hopefully collecting this info will be of use
As you can see from my final picture, it's easy to tell the TV is not reading the HLG data correctly. Whilst the TV is receiving rec2020 which indicates its working with more saturated HDR colours, its hasn't put its backlight on full which means its not entering the correct HDR mode like it should do.
If your display shows backlight 100 and rec.2020 colour remaster here it means its correctly displaying HLG HDR and should mean it hopefully works for the World Cup.
Thanks for any time anyone can take capturing these two images. I know many people purchased their TVs on the proviso HLG HDR would be supported and frankly it's been a farce so far trying to get help from the BBC or Panasonic. The latest compatibility list from the BBC is frankly a poor joke, not including the entire Panasonic 2016 and 2017 range: BBC iPlayer Help - Can I watch the World Cup live in Ultra HD on my connected TV?
Please mention your TV model number in your reply.
I have also included a poll for people to answer and please do contact Panasonic if you have the problem.