hi guys,
I'm posting here as you guys give such good advice and there is such a broad range of knowledge here.. Right so, here is my dilemma.
I visited GAME (high street store) yesterday, I went in to buy the call of duty advanced warefare dlc season pass for £34.99 for my Playstation4. I picked up the dlc tag from the shelf went to the till, paid all fine until I got out the store checked and outside realised they've given me the ps3 version. Upon going back on I realised I had taken the wrong code tag up to the till (I didn't even know there were seperate tags for ps3/ps4.. I required a ps4 one.
anyway I asked to exchange, he asked store manager and when he came back said nothing could be done (no exchange, no refund, nothing) and that I had to take the issue up with Activision! So after getting nowhere I left the store and waited until 7pm to talk on live chat with Activision, they said (as expected) the issue led with the retailer I bought it from and that they cant do much...
I was debating complaining to head office of Game about this as I've now wasted £35 on a useless code. Of course I understand the issue to a degree, I bought a code which once my eyes have seen is now mine for use only but surely this is majorly dodgy grounds from a retailer/consumer pov.. And surely this is common problem with parents and people who don't know different tags exist for dlc on different consoles.. The major let down is that the staff member who sold it to me never asked which console i required it for.... If buying a code from them is such a lock/throw away the key forever scenario surely this should be a question asked by staff to the consumer?
I hope anyone can help me out with this.
thanks!
I'm posting here as you guys give such good advice and there is such a broad range of knowledge here.. Right so, here is my dilemma.
I visited GAME (high street store) yesterday, I went in to buy the call of duty advanced warefare dlc season pass for £34.99 for my Playstation4. I picked up the dlc tag from the shelf went to the till, paid all fine until I got out the store checked and outside realised they've given me the ps3 version. Upon going back on I realised I had taken the wrong code tag up to the till (I didn't even know there were seperate tags for ps3/ps4.. I required a ps4 one.
anyway I asked to exchange, he asked store manager and when he came back said nothing could be done (no exchange, no refund, nothing) and that I had to take the issue up with Activision! So after getting nowhere I left the store and waited until 7pm to talk on live chat with Activision, they said (as expected) the issue led with the retailer I bought it from and that they cant do much...
I was debating complaining to head office of Game about this as I've now wasted £35 on a useless code. Of course I understand the issue to a degree, I bought a code which once my eyes have seen is now mine for use only but surely this is majorly dodgy grounds from a retailer/consumer pov.. And surely this is common problem with parents and people who don't know different tags exist for dlc on different consoles.. The major let down is that the staff member who sold it to me never asked which console i required it for.... If buying a code from them is such a lock/throw away the key forever scenario surely this should be a question asked by staff to the consumer?
I hope anyone can help me out with this.
thanks!
Last edited: