Time to contact your credit card providers folks to get your money back - I just contacted Egg - £42 ish owed over 9 transactions. Debit card users will probably lose their money though
I just got a refund back from them yesterday, lucky timing! Announcement on the main page here: http://www.splashdvd.com/
its a shame that this has to happen, i think it better that we dont make a scene of it...... basically it isnt worth it ad
I feel for the people who may have used Switch, Solo, or any other type of debit card After all of the things I`d heard about this company, I stayed well away. Spoony.
Well i am probably in the minority here but as i never had a single problem with them i'm gutted Adrenochrome.
Me too mate, i never had a problem with them, yes they were slow but there were some real bargins to be picked up sometimes
i paid with switch - 2nd of this month - £32.99 im p'doff. first order / last order / wont recive order / lost money arghhhhh
Personally I'm glad they are gone. Their service was appalling and they gave a bad name to online retail. I asked them to cancel an order a couple of weeks ago (waited for 3 months loads of excuses nothing delivered) have to check my next CC statement to see if they did refund.
They have owed me £23 since near the end of January despite cancelling the orders over the phone. I even contacted my bank a week ago to dipute the transactions and was told that they couldn't start to dispute the transactions for 60 days.
no, but even if i had, giving off here isnt going to help any nor is it going to to anyone any good. ad
Well, I still had three DVDs to arrive, but fortunately paid via Barclaycard. They'd had several calls today when I phoned them. They are sending me a dispute form so that the transactions can be removed from my bill. Phew!
same here.......till now - i've paid for something by 'switch' card - is there no way to get the money back? (only £8, but money is tight right now feel sorry for any of you with much more than this. I wonder how long they knew what was happening? - deceitful tw*ts.
I'm absolutely p##sed off. I placed an order in February for £100+ by debit card. Does anyone know a way of getting all/part of your money back as it doesn't seem right that they are automatically exempt from reimbursing customers.
Yep Im glad to see them go. Sent me a wrong version of a DVD. Took ages. Contacted Trading Standards to sort it out. Managed to get refund. I never used again despite some good offers.
Following Splash's promotion in the spring of last year during which I ordered many titles and games, some of which never turned up (e.g. waited almost 5 months for super MonkeyBall 2, eventually geting it in a Blockbuster sale) and thus having to cancel, I still do not know for sure to this day if I got all my outstanding money back. Considering when it started they called it 'Under 18', before changing the name to 'Splash' I have always found their business practice to be a bit suspect, especially the action of charging at the time of order instead of the time of despatch. Splash burns.
This is so unfair, I posted my thread about this to the bargain section and it was closed as a duplicate. But the posting times show that, I was first to report this (Maybe this is more appropiate forum though... )
Had the same sort of problems getting refunds - You shouldn't have to "manage" to get refunds from any company that makes an error. I'm glad these cowboys are gone.
I think you are all being a bit harsh on Splash. OK, we all knew the delivery was slow but if you can live with that they were OK. How many of us aquired multiple £2.00 vouchers and used them in conjunction with the £2.00 off sale? OK, they were mugs for allowing it to happen but most of us abused it anyway. I don't know how many jobs were lost as a result of this, remember also that they would have had their prices watched by the likes of Play & CD WOW. This helped keep down prices all round. I am owed £7.99 by credit card, I just need to go through the mechanism to reclaim it now. Spare a thought for those ex-Splash employees who are looking for work...
I do feel sorry for anyone with £100 or something like that..... I hope ma9evp can get some form of reimbursement. I do think that Julie has hit the nail on the head..... most of us knew their downfalls so the only reason we really used them was price..... this sort of thing tends to happen when you do that. We are great witch hunters, i feel that Splash were in no way assisted by the endless 'slagging' they got both here and elsewhere ad
I used them once; yes, based on price. The disc was despatched almost a month after release and nobody answered my enquiries as to its order status, nor could I cancel. You pay peanuts, you get monkeys.
Hi there I am not trying to rub salt into wounds. Last summer I posted several posts(some not welcomed by Mods) on this lot warning the signs were there for it to go belly up. It was a question of time !!! http://www.avforums.com/forums/showthread.php?postid=690578 Page 3 posted 31 Aug http://www.avforums.com/forums/showthread.php?threadid=91889&highlight=deye **************************************************** I told you so !!!!!!!!!
It is a very sad state of affairs for those people who are out of pocket from Splash. But perhaps it was something always expected. Unfortunately if you paid by debit card you have little or no chance of ever getting any money back. AFAIK When a company goes into liquidation any assets and debtors the company has, first of all go into paying the VAT, then Inland Revenue, then banks and then the other creditors. People like us on here are probably very near the bottom of the list. That is after the receivers have milked it dry aswell. I have seen it many times where a company has gone into liquidation with considerable assets and debtors to pay off most of the creditors but the receivers, who seem to charge as much as solicitors, take most of whats left. Greg