Hi, I'm wondering if anyone has had the same experience as me and can share the outcome.
I chatted online and agreed a new package. £20+£5 for 250Mb + 4Gb SIM. I was sent a contract summary stating these numbers, and agreed online to start this new package. Some hours later I got an Email saying "Here is your contract" and the price shown on that contract is 21.76/mth. Also I got a welcome Email from O2, saying welcome to your 2Gb SIM.
Is Virgin lying to me? Will I be billed 21.76? I went back online today, and the agent said her computer shows 20/mth. After yesterday's chat I asked for a transcript, but never received one. Fortunately I logged the conversation myself contemporaneously.
If you had a similar experience what was the outcome? Thanks