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Buying graded stock from Robert Whyte..advice?

Discussion in 'Televisions' started by Smartcookie, Sep 19, 2002.

  1. Smartcookie

    Smartcookie
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    I have just been offered the Sony KV32NX100 as a graded product (i.e. it had a fault on it on production but was repaired and rectified before delivery) I can save £6-700.

    Has anyone else had experience of buying a graded product before, or from Robvert Whyte in Glasgow?

    It still comes with the full warranty issued by Sony?

    D
     
  2. pd1965

    pd1965
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    does it come with a stand?
     
  3. Smartcookie

    Smartcookie
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    no stand is extra as is delivery
     
  4. LV426

    LV426
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    Although I can't comment from personal experience, others have posted here in the past about very poor service (especially in the context of faults, refunds etc) from RW. Even to the extent of RW threatening legal action against their 'customers'.

    As for 'graded' products: there is a school of thought that says that, because the product has been manually intervened with (to fix the problem it had) it should actually be better than one straight off the line.

    There is another school of thought that says that, in some cases, the symptoms have been cured, but the underlying cause hasn't - and hence it may recur. For example - something fails in the sound board (say) so a new sound board is fitted and everything is OK. BUT - the reason the sound board failed was because there is an irregularity in the power supply (which hasnt been spotted or fixed). So, after a little time, the sound board fails again. You get the idea?

    Given that this is a possibility, you might want to consider this in light of the claimed after-sales experience of others from RW.

    FWIW.
     
  5. Smartcookie

    Smartcookie
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    ouch..thx for that..I have been on the phone to them and they seem quite nice..they assure me its all 100% kosher and I have checked as much as I can..I can buy the KDNX100S for £1049, but the stand not inc + delivery..thats a massive saving of over £700..is it still not worth buying?

    Also has anyone else any experiences from first hand..or bought or come into contact with RW before?
     
  6. LV426

    LV426
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    Your response crossed my edit.

    You might want to do a search on RW and view some of the threads.
     

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