Seriously? Thought it's quite rare, but what triggered that thought for me was that I made a purchase last weekend or the one before that. Do you remember around which date that person posted? just to get an idea how far to dig. Appreciate it! I'm now starting to think that all these gambles are just not worth the nerves. I saved 150 on 3 years of game pass only to lose it with other games anyway and maybe could've avoided this problem.A handful of posts above yours, someone had a similar issue. See if they managed to get in touch with anyone.