Hi all,
For the last 10 months I have been attempting to purchase a Waterproof TV for my partner for the bathroom in a new build house. The TV will sit directly above the taps so is required to be IP65 rated and for zone 1 use as far as I am aware due to it being within 1 meter of a water source.
The experience I have had is far from pleasant and is bordering on the ludicrous. We have now had 10 TV units from 5 companies in an attempt to get one that works, yet none have. I have now got the point where I can no longer keep quite Mod Comment: please read the forum rules on what you can and can't post, removed
Before I get started with this review about waterproof TV's I would like to give some background to ensure I have not missed anything obvious:
The biggest issue with almost all the TV's we have had is the tuner. If a TV states DVB-T Freeview I expect it to display freeview channels. I want my partner to be able to change channel and volume whilst sitting in the bath. I have spent a lot of time and have gone to great expense to ensure that our TV signal is of the best quality possible. We have a new wideband aerial installed by Wolsey Aerial Services who have over 30 years experience in supply and installation. I installed the cable (RoHS Compliant 125U Pro Power) and fitted wall plates at each point with f-type to f-type connectors so I could ensure the cable and connections are of top quality. They installed an 8 way signal distribution amplifier (Labgear MSA283LP) and checked every room after installation and were very happy stating that none of the rooms lost over 7% from the original source signal which was good enough to pick up all current freeview channels available and said after the install there is no issue with our signal strength or quality.
A little more about me:
I have 12 years experience in electronic retail and I have jumped through hoops including losing money on deals because of the law to ensure I conformed to what is the consumer protection act. I now think this was perhaps naivety and a little stupidity on my part as I find that I could of just said no and there would have been numerous cases that I would not have had to refund goods, however, I built a business that I was proud of and 90% of customers were repeat business so it was important to me. This is partly why it has taken me so long to post this as I normally just move on, never use the company again and let it go but now 10 months of misery has made my decision to forwarding these details to all the companies local trading standards and Watchdog as I feel there are hundreds or even thousands of Waterproof TV units in this country that have faulty TV tuners and someone is going to take the fall.
I would like to point out now that I cannot speak for all the waterproof TV suppliers out there in the UK as I only have experience from the 5 companies in this rant and I believe there must be some legitimate companies who's business is effected by these cowboys, but after my experience, I am no longer willing to try another company and will proceed in finding a specialist waterproofing company to advise me on how to make my own from a 19" UK TV that we can install. I will include the construction and build details in another post and be as honest as possible about the problems I face. Some are already known but there are bound to be others that are not and will provide me problems but we WILL have a TV in the bathroom that is safe and works like any other UK TV.
The first TV was purchased before we moved house, it was a 19" TWM019 from waterproof-tvs.com at £499 + £20 delivery. They were pleasant on the phone as are all sales people when they take your money but I was not sure what to expect with the TV, I got my worst fear, the TV found just 19 channels and could not display BBC2, channel 5 or any of the five, fiver five US channels without the picture breaking up and the speakers would pop and hiss even on low volume to the point where it would really hurt your ears. This was returned and a replacement sent out. The replacement was no better yet they claimed that the picture quality was our issue and under grate reluctance refunded me £480, £39 short of what I paid. The last communications I heard from them was:
"What ever, I will arrange for collection."
What a delightful customer service. With the advice of trading standards I wrote and posted recorded delivery to the company explaining the Sale of Goods Act and the 1979 Consumer Right Act but both letters had no result. We then moved from Wolverhampton to Cannock and Trading standards stated that because we moved, they would no longer help, and I should contact my Citizens Advise regarding methods to retrieve the refund. They have proven to be of absolute no use at all and in a clear email pointed out that I could take it to small claims but it is unlikely that I would be successful for such a small amount. £39 is £39 in my eyes; they have still broken the law. This went on for several weeks with unpleasant phone calls and the comments from the company would not be far from what you would expect off a street trader when trying to return something. They claim the TV works and I claim it didn't so the only option was the extra expense in court action.
I moved on and tried proofvision.co.uk. Again I received a TV and again it would not pick up any channels. They were very good and arranged collection and refunded me the full amount straight away so I have no issues with them.
I decided to spend more money and go for a brand, so picked Waview as their 1080p 19" TV picture and TV build quality is by far the best unit I have seen of all the units, it's also the most expensive but you can see why. Unfortunately the first unit had no power supply unit, the replacement found all the channels but had 3 pixels out and the left speaker did not work but I had seen the quality of the picture which was superb so they persuaded me to wait for a new batch from china which took almost 3 months to arrive. This was a trying time for any man whose better half has not had a bath since moving into her new home. The new TV arrived; we were all exited and ready for glory when.... you guessed it. It found 16 TV channels but could not display any. It would go though the auto tune process and then return to BBC1 with flicker and then the screen would lock and no controls would work. At this point I began to think what out DVB-T signal may be encoded slightly differently as we are on the Sutton Coldfield transmitter and I have a friend in Crew who is on the Fenton transmitter, maybe this could explain why we could not get the TV's to tune in. We travelled the 80 miles and plugged the TV in. They have an old Sony with build in freeview which picks up over 70 channels so we expected around a similar amount, it found 1 channel which it could not display. When I explained this they were very good and could not apologise enough. They sent another replacement and still no joy........ Then they decided to have a unit sent for repair and came back to me with an offer that they would send me a working one after the tuner had been fixed. We received the unit but the picture was green and looked like it was watermarked or pastel colours, like the old 16 bit screens. We waited for them to come back to us with all sorts of remote control codes to try and solve the issue but nothing worked, gracefully and honourably they gave us a full refund after 5 faulty units so once they do get them working I would honestly say they are the best build and technology, but the search continued.
My partner and I searched for waterproof TV reviews but could not find any honest reviews explaining this issue so if you have experienced this please post as we really do feel alone on this but with all the testing we have had done it cannot be an isolated incident.
The final straw was to try one more TV. It was gutting to look at the spec of the Waview and then pay a similar amount for a far lower spec TV but I gave in to the pressure and we settled on a Luxurite 19" at almost £800. My partner spoke to them on the phone and they claim their TV's are made with UK parts and tuners and they were not aware of any issues with tuners. We were unable to order direct as they are business to business only so we looked for a retailer. Unfortunately they are half way down the country called heatandplumb.com. We asked about the product but they said that they had not sold enough to have any feedback yet; well I have plenty that I'm sure they are aware of now. The TV arrived, I was horrified to see that the inputs were all open on the back and the only seal would be the sealant to the wall. This cannot pass IP65 rating and there is no British kite mark for the IP65 rating standard. Anyway that's getting away from this point, yet again the TV finds just 6 channels, does not store any of them and will not display any freeview picture, we tried to contact heatandplumb via email and messages and after 2 days I finally got through to someone who would not give his name but stated I would have to speak to Luxurite and then proceeded to give me the number, I was furious at this point but thought I would try the number. I wrote an email to the company requesting a refund but this was obviously ignored as I heard nothing else from them. The number they gave me range out about 20 times then cut me off. I phone heatandplumb back only to be told they would chase Luxurite. 2 Days went past without any feedback so I phoned heatandplumb, my partner had given me the Luxurite number she had spoken to them on and when I spoke to heatandplumb they informed me that they were unable to get in touch so I gave them the new number, They called me back to inform me that Luxurite wanted to send a booster. I went through the explanations that the booster would not work as it is not a signal issue and I still asked for a refund but they stated that the booster would fix the issue. A week went past and two further emails and no booster had arrived after being told to be patient. I even received the following email from Luxurite:
This argument is still going on over 1 month later although they have had to admit that the TV is faulty as I just purchased a new 46" TV for the front room which has the 7% signal loss from original source and on the first set up it found 97 channels. Tada!!! Nothing wrong with our signal, the picture is awesome for standard freeview. However that has not made Luxurite accept that they must arrange collection. This has all got very messy as the unit was purchased from heatandplumb.com and they are claiming that they will not pay for the return as Luxurite should but at no point does their website or their sales team claim they are acting as an agent and they quite clearly stated before I purchased that they would arrange collection if the unit was faulty. Luxurite just continuously come back with false accusations and now as they cannot blame the signal they are trying to blame me and the parcel couriers for not arranging collection and a quote from DHL for us to pay to return their faulty TV which has never worked as I stated from day of receipt will cost us £69.79. I really don't know where to turn next so its name and shame time as this is fact and not slander as waterproof-tvs.com and Luxurite claim they will sue me; please try I'm now ready with plenty of evidence to back up all my claims.
Mod Comment: removed, by all means post your experiences here but allow others to make their own minds up
This is my personal experience of trying to buy a waterproof TV in the UK and I hope that the information in this post will help others to avoid the problems I have encountered.
For the last 10 months I have been attempting to purchase a Waterproof TV for my partner for the bathroom in a new build house. The TV will sit directly above the taps so is required to be IP65 rated and for zone 1 use as far as I am aware due to it being within 1 meter of a water source.
The experience I have had is far from pleasant and is bordering on the ludicrous. We have now had 10 TV units from 5 companies in an attempt to get one that works, yet none have. I have now got the point where I can no longer keep quite Mod Comment: please read the forum rules on what you can and can't post, removed
Before I get started with this review about waterproof TV's I would like to give some background to ensure I have not missed anything obvious:
The biggest issue with almost all the TV's we have had is the tuner. If a TV states DVB-T Freeview I expect it to display freeview channels. I want my partner to be able to change channel and volume whilst sitting in the bath. I have spent a lot of time and have gone to great expense to ensure that our TV signal is of the best quality possible. We have a new wideband aerial installed by Wolsey Aerial Services who have over 30 years experience in supply and installation. I installed the cable (RoHS Compliant 125U Pro Power) and fitted wall plates at each point with f-type to f-type connectors so I could ensure the cable and connections are of top quality. They installed an 8 way signal distribution amplifier (Labgear MSA283LP) and checked every room after installation and were very happy stating that none of the rooms lost over 7% from the original source signal which was good enough to pick up all current freeview channels available and said after the install there is no issue with our signal strength or quality.
A little more about me:
I have 12 years experience in electronic retail and I have jumped through hoops including losing money on deals because of the law to ensure I conformed to what is the consumer protection act. I now think this was perhaps naivety and a little stupidity on my part as I find that I could of just said no and there would have been numerous cases that I would not have had to refund goods, however, I built a business that I was proud of and 90% of customers were repeat business so it was important to me. This is partly why it has taken me so long to post this as I normally just move on, never use the company again and let it go but now 10 months of misery has made my decision to forwarding these details to all the companies local trading standards and Watchdog as I feel there are hundreds or even thousands of Waterproof TV units in this country that have faulty TV tuners and someone is going to take the fall.
I would like to point out now that I cannot speak for all the waterproof TV suppliers out there in the UK as I only have experience from the 5 companies in this rant and I believe there must be some legitimate companies who's business is effected by these cowboys, but after my experience, I am no longer willing to try another company and will proceed in finding a specialist waterproofing company to advise me on how to make my own from a 19" UK TV that we can install. I will include the construction and build details in another post and be as honest as possible about the problems I face. Some are already known but there are bound to be others that are not and will provide me problems but we WILL have a TV in the bathroom that is safe and works like any other UK TV.
The first TV was purchased before we moved house, it was a 19" TWM019 from waterproof-tvs.com at £499 + £20 delivery. They were pleasant on the phone as are all sales people when they take your money but I was not sure what to expect with the TV, I got my worst fear, the TV found just 19 channels and could not display BBC2, channel 5 or any of the five, fiver five US channels without the picture breaking up and the speakers would pop and hiss even on low volume to the point where it would really hurt your ears. This was returned and a replacement sent out. The replacement was no better yet they claimed that the picture quality was our issue and under grate reluctance refunded me £480, £39 short of what I paid. The last communications I heard from them was:
"What ever, I will arrange for collection."
What a delightful customer service. With the advice of trading standards I wrote and posted recorded delivery to the company explaining the Sale of Goods Act and the 1979 Consumer Right Act but both letters had no result. We then moved from Wolverhampton to Cannock and Trading standards stated that because we moved, they would no longer help, and I should contact my Citizens Advise regarding methods to retrieve the refund. They have proven to be of absolute no use at all and in a clear email pointed out that I could take it to small claims but it is unlikely that I would be successful for such a small amount. £39 is £39 in my eyes; they have still broken the law. This went on for several weeks with unpleasant phone calls and the comments from the company would not be far from what you would expect off a street trader when trying to return something. They claim the TV works and I claim it didn't so the only option was the extra expense in court action.
I moved on and tried proofvision.co.uk. Again I received a TV and again it would not pick up any channels. They were very good and arranged collection and refunded me the full amount straight away so I have no issues with them.
I decided to spend more money and go for a brand, so picked Waview as their 1080p 19" TV picture and TV build quality is by far the best unit I have seen of all the units, it's also the most expensive but you can see why. Unfortunately the first unit had no power supply unit, the replacement found all the channels but had 3 pixels out and the left speaker did not work but I had seen the quality of the picture which was superb so they persuaded me to wait for a new batch from china which took almost 3 months to arrive. This was a trying time for any man whose better half has not had a bath since moving into her new home. The new TV arrived; we were all exited and ready for glory when.... you guessed it. It found 16 TV channels but could not display any. It would go though the auto tune process and then return to BBC1 with flicker and then the screen would lock and no controls would work. At this point I began to think what out DVB-T signal may be encoded slightly differently as we are on the Sutton Coldfield transmitter and I have a friend in Crew who is on the Fenton transmitter, maybe this could explain why we could not get the TV's to tune in. We travelled the 80 miles and plugged the TV in. They have an old Sony with build in freeview which picks up over 70 channels so we expected around a similar amount, it found 1 channel which it could not display. When I explained this they were very good and could not apologise enough. They sent another replacement and still no joy........ Then they decided to have a unit sent for repair and came back to me with an offer that they would send me a working one after the tuner had been fixed. We received the unit but the picture was green and looked like it was watermarked or pastel colours, like the old 16 bit screens. We waited for them to come back to us with all sorts of remote control codes to try and solve the issue but nothing worked, gracefully and honourably they gave us a full refund after 5 faulty units so once they do get them working I would honestly say they are the best build and technology, but the search continued.
My partner and I searched for waterproof TV reviews but could not find any honest reviews explaining this issue so if you have experienced this please post as we really do feel alone on this but with all the testing we have had done it cannot be an isolated incident.
The final straw was to try one more TV. It was gutting to look at the spec of the Waview and then pay a similar amount for a far lower spec TV but I gave in to the pressure and we settled on a Luxurite 19" at almost £800. My partner spoke to them on the phone and they claim their TV's are made with UK parts and tuners and they were not aware of any issues with tuners. We were unable to order direct as they are business to business only so we looked for a retailer. Unfortunately they are half way down the country called heatandplumb.com. We asked about the product but they said that they had not sold enough to have any feedback yet; well I have plenty that I'm sure they are aware of now. The TV arrived, I was horrified to see that the inputs were all open on the back and the only seal would be the sealant to the wall. This cannot pass IP65 rating and there is no British kite mark for the IP65 rating standard. Anyway that's getting away from this point, yet again the TV finds just 6 channels, does not store any of them and will not display any freeview picture, we tried to contact heatandplumb via email and messages and after 2 days I finally got through to someone who would not give his name but stated I would have to speak to Luxurite and then proceeded to give me the number, I was furious at this point but thought I would try the number. I wrote an email to the company requesting a refund but this was obviously ignored as I heard nothing else from them. The number they gave me range out about 20 times then cut me off. I phone heatandplumb back only to be told they would chase Luxurite. 2 Days went past without any feedback so I phoned heatandplumb, my partner had given me the Luxurite number she had spoken to them on and when I spoke to heatandplumb they informed me that they were unable to get in touch so I gave them the new number, They called me back to inform me that Luxurite wanted to send a booster. I went through the explanations that the booster would not work as it is not a signal issue and I still asked for a refund but they stated that the booster would fix the issue. A week went past and two further emails and no booster had arrived after being told to be patient. I even received the following email from Luxurite:
I was in disbelief that the company could claim this when my partner spoke to them and they stated in an email they had no issue with the tuner units. re: point 1. I agree some coastal and far northern areas of Britain may have difficulty in receiving a signal but they have my postcode and can tell I'm right in the middle of the West Midlands so location is not the issue. point 2. Is just complete nonsense and is a poor excuse for a faulty TV with a none UK tuner fitted. The box on the back has absolutely nothing to do with the functionality of the tuner. 3. As far as I am aware all tuners PCB manufactures have to pay the royalties in cost for the technology in the tuner, so why would there be an issue with the board if they were legitimate UK components as they claim on their website.About your situation, I talked with our technical team again. Their explanation is
1. In some area of UK, the signals aren't very strong, especially when the customer connects more than 2 or 3 TVs at the same time, signal loss is very common.
2. Our TV is more focused on the waterproof function, so in a way, the metal box behind is blocking a lot of signals.
3. The TV motherboard is hardly any better than Samsung or LG, under the same circumstance, the ability to search for signals is less handy.
But anyways, the signal amplifier I sent you will solve your problem once and for all. Approximately it will arrive by next Tuesday. Pls give it a try and let me know how it works. Thanks.
This argument is still going on over 1 month later although they have had to admit that the TV is faulty as I just purchased a new 46" TV for the front room which has the 7% signal loss from original source and on the first set up it found 97 channels. Tada!!! Nothing wrong with our signal, the picture is awesome for standard freeview. However that has not made Luxurite accept that they must arrange collection. This has all got very messy as the unit was purchased from heatandplumb.com and they are claiming that they will not pay for the return as Luxurite should but at no point does their website or their sales team claim they are acting as an agent and they quite clearly stated before I purchased that they would arrange collection if the unit was faulty. Luxurite just continuously come back with false accusations and now as they cannot blame the signal they are trying to blame me and the parcel couriers for not arranging collection and a quote from DHL for us to pay to return their faulty TV which has never worked as I stated from day of receipt will cost us £69.79. I really don't know where to turn next so its name and shame time as this is fact and not slander as waterproof-tvs.com and Luxurite claim they will sue me; please try I'm now ready with plenty of evidence to back up all my claims.
Mod Comment: removed, by all means post your experiences here but allow others to make their own minds up
This is my personal experience of trying to buy a waterproof TV in the UK and I hope that the information in this post will help others to avoid the problems I have encountered.
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