Question Bt Youview box loses picture

Discussion in 'Freeview & YouView' started by RobTi, Aug 23, 2018.

  1. RobTi

    RobTi
    Well-known Member

    Joined:
    Dec 11, 2003
    Messages:
    2,696
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    86
    Location:
    Hamilton
    Ratings:
    +173
    Hi my mother has a bt branded Youview box around 3 years old, and a couple of times in the last week it has lost the picture but kept the audio, I have told her to unplug it for a few minutes and then plug it back in and this seems to fix the problem till the next time around 6 days since the last time. So is there anything I can check other than the connections are okay ?
    Thanks
     
    Last edited: Aug 23, 2018
  2. JayCee

    JayCee
    Distinguished Member

    Joined:
    Jan 20, 2004
    Messages:
    23,997
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    166
    Location:
    Lanarkshire
    Ratings:
    +2,616
    You don't mention if it's connected by scart or HDMI cable but the cable is a likely candidate more so than the box so make sure it's pushed fully home at both ends if it's scart and if it's HDMI try a replacement.
     
  3. RobTi

    RobTi
    Well-known Member

    Joined:
    Dec 11, 2003
    Messages:
    2,696
    Products Owned:
    0
    Products Wanted:
    0
    Trophy Points:
    86
    Location:
    Hamilton
    Ratings:
    +173
    Thanks will take down a couple of hdmi cables when I visit tonight
     

Share This Page

Loading...