BT vision-apple router-no BT sports, a discovery etc

Discussion in 'Freeview & YouView' started by ener1, Aug 18, 2013.

  1. ener1

    ener1
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    I have BT Infinity. Installed downstairs in the study. Replaced the BT router with an Apple one. ( I know many replace the BT router as the wireless signal is not as good).

    I have a BT Vision box installed in the loft and ordered the additional Channel package for £2 a month. Both the added channels and the BT sport channels do not work and the message I see on my projector screen says that I have not connected to the BT router.....very frustrating and I am now considering cancelling BT Vision. If you call the support desk, you get the same message over and over: we do not support any other routers! Does anyone have a clue or shall I just leave it?

    Ener1
     
  2. Fred Smith

    Fred Smith
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    Reconnect the BT router and turn the Wi-Fi off. Connect the Apple router to one of the four Ethernet ports on the BT router and use it for Wi-Fi and disable the DHCP on it.
     

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