wairds
Novice Member
A few months ago I switched from BT to Plusnet. I retained the BT Smart Hub As the modem/router as I thought the performance was better. I set up the Plusnet Hub as an access pointer/extender and was really pleased with the outcome. On 29/02/19 the internet failed and on looking at the BT Hub it was showing a solid orange light indicating the hub was not connected to the internet. I contacted Plusnet support and a check was run and no issues were found on the line. It was suggested the BT Hub maybe faulty and so I switched the Plusnet Hub as the modem/router and sure enough I was back in business.
However I liked the BT Hub so I purchased a new one on eBay and and put it on the network as the main modem/router and yet again it came up with a solid orange light! Once more I switched it out with the Plusnet Hub and everything appears to be ok.
I accept the replacement BT Hub maybe faulty but find that too much of a coincidence.
Whilst not technically savvy I am confused by this and would appreciate any suggestions.
Thanks in anticipation.
However I liked the BT Hub so I purchased a new one on eBay and and put it on the network as the main modem/router and yet again it came up with a solid orange light! Once more I switched it out with the Plusnet Hub and everything appears to be ok.
I accept the replacement BT Hub maybe faulty but find that too much of a coincidence.
Whilst not technically savvy I am confused by this and would appreciate any suggestions.
Thanks in anticipation.