CDphobe
Established Member
Folks,
I'm having some fun and games with our friends at BT and wonder if anyone can advise or shed some light on the problem. Basically I switched from Virgin Media to BT for my phone line about 4 weeks ago, intending to move to an ADSL broadband supplier. I'll not go into the various issues over billing in the meantime, but I'm now in a position where BT Consumer say they don't have a contract with me, I'm definitely not with Virgin Media, my master socket has BT cables going into it, but every ADSL "line check" says I don't have a BT line (and the BT Openreach LLU database states that I'm not with them). It's great that I have an operational telephone line and no-one wants to bill me for it, but I'd rather like a broadband connection too! I've given up on BT's "help" system having spoken to 3 managers and raised as many formal complaints in just 4 weeks - everyone is very quick to say sorry, it's just doing something that seems beyond them. The best one was where the manager said that the reason I still had a dial tone was because there was a fault in the exchange
I also intend to move away from BT for line provision and calls, but something tells me that if I ask Sky to take over my telephone line they'll say it's still Virgin Media and can't do it! Any thoughts or observations much appreciated since I'm doing my nut here!
Al
I'm having some fun and games with our friends at BT and wonder if anyone can advise or shed some light on the problem. Basically I switched from Virgin Media to BT for my phone line about 4 weeks ago, intending to move to an ADSL broadband supplier. I'll not go into the various issues over billing in the meantime, but I'm now in a position where BT Consumer say they don't have a contract with me, I'm definitely not with Virgin Media, my master socket has BT cables going into it, but every ADSL "line check" says I don't have a BT line (and the BT Openreach LLU database states that I'm not with them). It's great that I have an operational telephone line and no-one wants to bill me for it, but I'd rather like a broadband connection too! I've given up on BT's "help" system having spoken to 3 managers and raised as many formal complaints in just 4 weeks - everyone is very quick to say sorry, it's just doing something that seems beyond them. The best one was where the manager said that the reason I still had a dial tone was because there was a fault in the exchange
I also intend to move away from BT for line provision and calls, but something tells me that if I ask Sky to take over my telephone line they'll say it's still Virgin Media and can't do it! Any thoughts or observations much appreciated since I'm doing my nut here!
Al