If speedtester works for you, you are running on a remarketed BT service. In other words what you get from BT will be the same as what you get from Tiscali. So when you call them ask where they are getting their number from. Your hand will be strengthened if you find that the other test I suggested shows 1.5 because that is only an estimate and is generally pessimistic. Finally don't expect them to know or understand any of the above so be firm but gentle with them.thanks for that.
i am not with bt yet.
i will only change from tiscali if i can get bt vision,but they say
i can't.i have told them the speeds i am getting with tiscali but they just
qoute 1.5 at me all the time.