Hey
(bare with me for question at bottom)
I was currious as to the way this works, I live very very close to the green cabinet that provides the fiber optic broadband. The day the installation was made The engineer told me the Line was okay for 39MB,
I called customer support and the guy on the phone told me it connected the other day at 39.7mb, which is impossible since I have ran speedtest.net every day on various servers since i got it and the connection never passes 20mb download, 8mb upload and around 2.4 - 2.5 mb p/s on a good download.
He said its like driving a ferrari, it can do 200mph, but u never achieve that, well my 20mb is 50% of my lines capability and as much as I am happy that it is much faster than before, im concerned that I am not getting what im paying for.
He also said, you dont always connect at the fastest speed as the servers share out the connection depending who all else has the service, my reply was well....BT infinity is a new service and if i am only getting 20mb now, 50% off its capability, what happens when new customers join, will it only get worse....he seemed adjatated by that question.
Sooooooo..... my question, Engineer said it connected the other day at 39.7mb.... AM I connected at that speed, yet they are capping me and everyone else at 20mb ish SPEEDS, because THEIR services cant cope with everyone on the full, unleashed 40mb?
(bare with me for question at bottom)
I was currious as to the way this works, I live very very close to the green cabinet that provides the fiber optic broadband. The day the installation was made The engineer told me the Line was okay for 39MB,
I called customer support and the guy on the phone told me it connected the other day at 39.7mb, which is impossible since I have ran speedtest.net every day on various servers since i got it and the connection never passes 20mb download, 8mb upload and around 2.4 - 2.5 mb p/s on a good download.
He said its like driving a ferrari, it can do 200mph, but u never achieve that, well my 20mb is 50% of my lines capability and as much as I am happy that it is much faster than before, im concerned that I am not getting what im paying for.
He also said, you dont always connect at the fastest speed as the servers share out the connection depending who all else has the service, my reply was well....BT infinity is a new service and if i am only getting 20mb now, 50% off its capability, what happens when new customers join, will it only get worse....he seemed adjatated by that question.
Sooooooo..... my question, Engineer said it connected the other day at 39.7mb.... AM I connected at that speed, yet they are capping me and everyone else at 20mb ish SPEEDS, because THEIR services cant cope with everyone on the full, unleashed 40mb?