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BT Infinity 40Gb limit, charged £56! They cant produce evidence


Prominent Member
So we have the deal with the 40Gb limit and we do get close to it most months but have only gone over once before.

The month in question I got a new laptop which did a Windows8->10 upgrade and I got carried away installing a couple of free games from steam and development tools like Visual Studio 2015 etc.
I know this would use a lot more usage up but an extra 55Gb!!?
When I complained they refused to make available any information about download usage on a per site basis etc.

Their policy sucks as well, you get one email warning on 28Gb as I was near the end of the month I didn't worry as I couldn't imagine using 12Gb in a few days. The next email is a few weeks later confirming they are adding a charge of £56, no email when we went over or for each extra 5Gb charged.

Has anyone else had problems like this?


Distinguished Member
12GB is nothing really. The windows 10 upgrade is around 3GB and a single game could be way over that. Even a 40min tv show @1080p will average 1-2GB.

Edit: Looking online and Visual Studio Community 2015 is a 3.7 GB download.

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