Bt broadband - contact address/email


Active Member

Has anyone got a contact address or email address so I can send a letter of complaint to bt broadband?

I've not had broadband at home since 05 may! Had 2 engineers (one outreach)out with no luck (they were unable to connect using their own equipment (homehubs and laptops). Tried two separate routers, neither connect. After 3 weeks of dealing with them on the phone I've had enough. It's not the mac either as a samsung nc10, dell mini 9, ipod touch all fail to connect. Am on what was the old option4.

Any help please as had enough of phoning.


Distinguished Member
Call Watchdog, kind of thing they enjoy.


Novice Member
Write to the Chairman. Always gets good results.

Sir Michael Rake,
Chairman, British Telecommunications plc,
81 Newgate Street, London, EC1A 7AJ


Active Member

Used the email and got a responce at home in about 4 hours. Now talking to someone higher up about the lack of internet at home for 4 weeks and the (V E R Y S L O W S P E E D)time its taking to get it fixed!

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