Broken Disk - replacement possible?

[smokingreen]

I had a quick search but didnt see an answer. Does anybody have any experience getting a replacement for a broken game disk? Best place to phone?

My copy of GoW has got a crack in it and will not read, all my other disks are fine. Im not sure how it got cracked, but most likely it is my fault. I dont really want to buy another copy as I dont play that often, but I do still like to put it on now and then to get my shotgun fix!

 

[Br0ken]

This could help you: http://www.xbox.com/en-GB/support/discreplacement/discreplacement-games.htm

I think from memory the cost of replacement is £10.

 

[smokingreen]

Exactly what I needed, I should really have thought to look on xbox.com myself!

Thanks.

 

[virtual22]

I know that this is a little off topic, but this sort of thing really annoys me. MS should be replacing this for free, after all it is their DRM which stops you making a legal back up copy for yourself. It's also the wait at 4 - 6 weeks!

Rant over... back to work

 

[BHSean]

I know that this is a little off topic, but this sort of thing really annoys me. MS should be replacing this for free, after all it is their DRM which stops you making a legal back up copy for yourself. It's also the wait at 4 - 6 weeks!

Rant over... back to work

Or you could blame the people who pirate games

If there wasn't piracy, would DRM exist?

Rant over

 

[ukkev2000]

I know that this is a little off topic, but this sort of thing really annoys me. MS should be replacing this for free, after all it is their DRM which stops you making a legal back up copy for yourself. It's also the wait at 4 - 6 weeks!

Rant over... back to work

Do you do this with other items in your house that might break? Shirts? Plates? Cups? Paintings? Vases? Radios? Washing Machines?

Apart from that the customer can always always always approach the publisher to replace damaged media for a "nominal fee". Try doing that with a telly you've just just thrown the Wiimote thorough.

 

[virtual22]

Or you could blame the people who pirate games

If there wasn't piracy, would DRM exist?

Agreed, however, there are music pirates but if I still bought CD's I could back them up and still use them in my CD player. When I buy music on Itunes I am recommended to make a back up. If I don't, I have to re-buy which is fair enough.

Do you do this with other items in your house that might break? Shirts? Plates? Cups? Paintings? Vases? Radios? Washing Machines?

You are not using comparable goods and therefore I cannot really agree with your argument, although I see what you are getting at. I cannot obviously back up a washing machine, but if we use something comparable such as the one I have used above, CD's, then yes, I have in the past backed them up and put the original away as my kids tend to break most things in my house

Apart from that the customer can always always always approach the publisher to replace damaged media for a "nominal fee". Try doing that with a telly you've just just thrown the Wiimote thorough.

I bought my GOW for £30 - in the post above someone says they believe it's £10 replacement fee. I don't know if that's right or not, but if it is that for me would be over 33% of the purchase price

My main point to this is that it is a legal right that we all have to make a back up copy for when this happens. However, you cannot do this due to the manufacturer's restrictions therefore IMO I believe they should stump up the bill when something goes wrong. If you were allowed to make a back up and didn't and the disk breaks then I think £10 replacement is a damm good deal.

 

[BHSean]

Agreed, however, there are music pirates but if I still bought CD's I could back them up and still use them in my CD player. When I buy music on Itunes I am recommended to make a back up. If I don't, I have to re-buy which is fair enough.

Probably fair to say that if the music companies could successfully stop you backing up CDs they would

 

[BHSean]

My main point to this is that it is a legal right that we all have to make a back up copy for when this happens. However, you cannot do this due to the manufacturer's restrictions therefore IMO I believe they should stump up the bill when something goes wrong. If you were allowed to make a back up and didn't and the disk breaks then I think £10 replacement is a damm good deal.

Having been stung for a replacement fee in the past I kind of agree.

But should a company be expected to replace a disk if the damage was due to the owners negligence.

 

[virtual22]

But should a company be expected to replace a disk if the damage was due to the owners negligence.

I think they should but only because they stop you from making a perfectly legal legitimate back up yourself. As I said above, if this was not the case then no, you should have to buy the whole thing again if you break it - no problems with that at all.

 

[triplea4uk]

Probably fair to say that if the music companies could successfully stop you backing up CDs they would

Music companies love people copying there stuff it mean's a £10 cd they can sue someone for thousands.