broadband help please

Discussion in 'Networking & NAS' started by BrynTeg, Dec 20, 2006.

  1. BrynTeg

    BrynTeg
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    my mother had here orange starter bb package today, i have connected it all up and have the steady green lights on the speedtouch modem, problem is when i put her username in and password it will not connect, it says access denied???
    anyone have a freephone number for them as the number thye give is 50p a minute and my mums phone will not allow 09 numbers:rolleyes:
     
  2. Rygar

    Rygar
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    Are you using the correct format for the user name? It used to be along the lines of "[email protected]"

    Not sure what it is these days, but ISP sign in user names usually have an @ in them somewhere.
     
  3. BrynTeg

    BrynTeg
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    yeah its the @fs bit that they left off, the letter had the username on it and password on it but no @fs!!!!
     

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