Broadband Connection Problem - Help Req Pls


Standard Member
Good Morning
I have a problem with my broadband connections which I am hoping someone can help with.
It all happened when my missus hit the BT master socket with the hoover. We had an extension from it which fits it to a Netgear wireless router and freesat box for i-player.
I replaced the double adapter but it works
(a) only when phone connected
(b) only when broadband connected.
not both.
I also have an ADSL filter fitted which doubles up with the same thing; when fitted it works with broadband or phone but not both.
Any ideas please. The BT master socket is 4 wires coming through but just the blue and the orange are fitted to the back.
Thanks for anyones help.

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