British Gas query


Well-known Member
Does anyone know where your British Gas Homecare number's displayed on the web site when you log in?

Also, when we tried to book an engineer online, it wouldn't let us. Does anyone know why this might be? Could it be that our Homecare's expired?



Are you looking at the BG or Homecare websites as I only recently discovered they were separate? If you pay by DD then the reference for the contract may be on your bank statement

Also I took a call from Homecare (in Swansea) IIRC last week asking if I wanted to book my service over the phone which I declined, logged onto the HomeCare website and apparently my service isn't due yet (could be the reason you cannot see the info?)


Distinguished Member
I received a letter saying I didn't need to do anything the contract would automatically renew. it didn't but got it sorted. 0800 365100


Well-known Member
Thanks for your help but we've sorted it out now.

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