Question Brand New Vizio Going Dark

mrclose

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Hi everyone!
I, just this week purchased a Vizio V-Series 50” HDR Smart tv. (V505-G9)
Here is my problem.

I'll be watching a program and the screen will shut off.
There will still be sound but no picture!

Sometimes it happens when changing the channel!

The only way to get a picture back is to power off and on again.

One time, instead of going black, the screen turned green?
(Don't remember if it kept the sound on that time)

I have a Verizon QIP 7100 P2 cable box.
I have run an hdmi cable from the box to the 2.1 hdmi port on the tv.

As I said, this is a Brand New smart tv and it is starting to display the same problem that my 12 year old Vizio tv had!

(That one went totally dark too but kept the sound!)
Nothing would bring the picture back though, not even powering off and on.

I find it difficult to believe that this less than a week old tv would be going out!

Any help would be greatly appreciated.

MC
 
Thank You.

The problem is I am at the age (78) that I can't get to the back of my tv to try a different cable.

The tv sits up high in an alcove so I'll have to wait until I can pay someone to help me.

I only tell you this because I'm guessing that others would like to know if your suggestion works?

I'm sorry but it may be a while before I can answer.

Again, Thank You!

MC
 
The longer you leave it though, the less chance there is of being able to return it as faulty for an exchange and end up getting a repair.

So, if at all possible, I'd moving ASAP to get that cable swapped.
 

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