Brand new this week Toshiba RV635 is it faulty?

[snrgruffalo]

Hello people,

I was wondering if anyone has any advice on the following.

The background
My pops finally decided to join the flat-screen generation and chose the Toshiba Regza RV635 42" as his preferred choice.

The company of choice for him, was cheapelectricals.co.uk.

Finally the unit gets delivered this week and once he was ready a couple of days later he set it up.

Much to his dismay, on turning on the unit it didnt do what it was suppose to do.

So this is where i get the phone call.

So here is my diagnosis that hopefully one of you may have some advice on.

It appears that when you turn on the power of the unit, the display warms up slowly with random vertical lines merging together across the screen. While changeing through various pastel colours. Reminds me of a screen saver mode trying to prevent burn-in.

The mystery is i was unable to get any of the built in menus display. In fact no matter what i pressed on the remote or the side-panel buttons nothing changed on the display.

Therefore i have no way to reset the tv as i need to get into the menus.

As a further test i attached a standalone freeview box via scart. Which when this was switched on the sound appeared out of the speakers depending on what channel was on the stand alone unit. But again the picture was still the same screen saver type image with no possibility of accessing the built in menus.

So prior to writing this, i have tried to ring the supplier

cheapelectricals.co.uk 01376 3403434
They only work on Mon-Fri basis

and also

Toshiba 0844 8560730
permanently on an automated hold (cash cow)

So thats it.....sorry for the rambling

and heres hoping that someone out there may have seen this type of thing before.

Thanks in Advance

 

[gazzer_67]

Try

01932 - 832281 - Janice/Nicola

Got through today - it was busy just hang on. should be able to redirect you.