Did anyone see Boss Swap on C4 last night? It was most amusing. They swapped the boss of an estate agents in London, with the boss of a car supermarket oop north. The estate agent was a complete tool. Promoted a valet (because he turned up early at the gym before work one day) to a salesman. No training, no shadowing another employee, just 'bring a shirt and tie tomorrow'! Then he told him to pounce on any customers who came through the door, and rush to answer the phone first... What a horrible little man. I think he learned his 'boss' skills watching Wall Street and The Office.