Not to sure if anybody is aware of this but if you've had the unfortunate experience of buying anything or intend to buy from these factory outlets (or there show store Regent St) you might want to be aware of there sales practices.
I was in one of there stores recently having a look around and I popped into one of there demo rooms to have a listen to there lifestyle systems. Now on the side was several documents that must have been left there by accident, in these documents it outlined Bose's sale's technique and there returns rate for some of there products.
I couldn't believe some of the stuff I was reading in this document. In these store's they have what it seems to be a hole scripted process, where the "sales demonstration specialist" had to learn a 3 page script that they had to recite to everyone that they manage to put through there theatre show and there seemed to be a separate script that they use for customers that they demonstrated there products to. The document also stated that they are targeted on putting people through this show. Now this theatre show is supposed to demonstrate there top of the range lifestyle 48 system, where in reality it is kinda of like a brainwashing marketing tool that they use.
So out of curiosity I went into there theatre show and sat through all the spill that the sale's guy spewed out (just like in the document said scripted all the way word for word) and then was treated to some of the greatest marketing video I have ever seen which seemed to play on peoples emotions. Then the sales guy come in halfway through and took these large speaker grills of the wall which covered there small speakers. At the end of the show I was then invited through to another room where again the sales guy started going through the same scripted stuff that was in the document.
At the end I had this sale's guy (or robot) try to cleverly take down my details for what I could only see as to add me to some database. I kindly refused then left the store.
I couldn't believe there returns rate on some there of there products. There Triport In Ears had a returns rate of over 40%
there lifestyle products had a returns rate of 17% and there SoundDocks 30%. Infact when I was in the store 2 customers had returned items due to being faulty.
I think out of this experience it has taught me one thing and one thing only, I will never again consider buying anything from this micky mouse outfit.
Has anyone else experienced anything like this?
I was in one of there stores recently having a look around and I popped into one of there demo rooms to have a listen to there lifestyle systems. Now on the side was several documents that must have been left there by accident, in these documents it outlined Bose's sale's technique and there returns rate for some of there products.
I couldn't believe some of the stuff I was reading in this document. In these store's they have what it seems to be a hole scripted process, where the "sales demonstration specialist" had to learn a 3 page script that they had to recite to everyone that they manage to put through there theatre show and there seemed to be a separate script that they use for customers that they demonstrated there products to. The document also stated that they are targeted on putting people through this show. Now this theatre show is supposed to demonstrate there top of the range lifestyle 48 system, where in reality it is kinda of like a brainwashing marketing tool that they use.
So out of curiosity I went into there theatre show and sat through all the spill that the sale's guy spewed out (just like in the document said scripted all the way word for word) and then was treated to some of the greatest marketing video I have ever seen which seemed to play on peoples emotions. Then the sales guy come in halfway through and took these large speaker grills of the wall which covered there small speakers. At the end of the show I was then invited through to another room where again the sales guy started going through the same scripted stuff that was in the document.
At the end I had this sale's guy (or robot) try to cleverly take down my details for what I could only see as to add me to some database. I kindly refused then left the store.
I couldn't believe there returns rate on some there of there products. There Triport In Ears had a returns rate of over 40%
there lifestyle products had a returns rate of 17% and there SoundDocks 30%. Infact when I was in the store 2 customers had returned items due to being faulty.I think out of this experience it has taught me one thing and one thing only, I will never again consider buying anything from this micky mouse outfit.
Has anyone else experienced anything like this?
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