I love a sunflower
Established Member
I had VMHD installed on April 26th, the installer needed to replace the cables leading to the house but either couldn't be bothered or didn't know what to do.
Instead he placed a pretend call to Virgin and told me the job would be done on May 9th.
It wasn't done, no installer turned up after me waiting in all day and Virgin have no record of any work outstanding.
How can a company such as Virgin be so incompetant as to not properly install their service in one visit to your home and then expect you to wait 2 weeks to be properly installed only for that not to happen or be arranged.
I rang them to get the cable done asap and again I was fobbed off and given a complaint ref no, I was told a manager would call me to advise of a new install date, no phonecall today, and upon phoning them today I was told to expect a call back in 5 - 7 days, ***!!!!!
Instead he placed a pretend call to Virgin and told me the job would be done on May 9th.
It wasn't done, no installer turned up after me waiting in all day and Virgin have no record of any work outstanding.
How can a company such as Virgin be so incompetant as to not properly install their service in one visit to your home and then expect you to wait 2 weeks to be properly installed only for that not to happen or be arranged.
I rang them to get the cable done asap and again I was fobbed off and given a complaint ref no, I was told a manager would call me to advise of a new install date, no phonecall today, and upon phoning them today I was told to expect a call back in 5 - 7 days, ***!!!!!