Bluetooth Problem in Windows 10

Discussion in 'Desktop & Laptop Computers Forum' started by sgbooth, Oct 28, 2017.

  1. sgbooth

    sgbooth
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    Hi,

    Hopefully this is the correct Forum !

    I have a Microsoft Mouse 5000 and Wedge keyboard (the early one that does not fold).
    Both have been working perfectly.

    Recently I paired them both successfully with a new Samsung tablet, but when I came to use them again on my laptop,
    I found that I could not pair either of them.

    I have spent countless hours researching this without success.

    Here's where I am now:

    Settings > Bluetooth & other devices does not list either of them.
    Device Manager > Bluetooth has both of them showing and reports both working properly.

    Device Manager reports as follows:

    Notebook Mouse 5000:
    No driver files are required or have been loaded
    The Events tab says that further installation is required

    Wedge Mobile Keyboard:
    No driver files are required or have been loaded
    The Events tab says that further installation is required

    The 2 Service Discovery Service entries also report that further installation is required.

    Can anyone suggest the way forward, please ?

    Regards.
     

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